Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SUSAN EVERS - SHRM CP

Lake St. Louis

Summary

HR‑aligned Third‑Party Risk professional with experience in supplier governance, regulatory requirements, and supporting HR processes and controls. Serves as the HR Site Leader for St. Louis, strengthening communication, coordination, and engagement across local HR teams.

Overview

17
17
years of professional experience
1
1
Certification

Work History

HR Risk & Controls – Third-Party Oversight Risk Lead (TPORL)

Citibank
01.2022 - Current
  • Lead HR Third-Party Oversight activities ensuring compliance with Citi TPRM standards.
  • Assess supplier performance and risk using key indicators and control monitoring.
  • Partner with Enterprise Third Party, Compliance, Technology & Legal to strengthen HR’s control environment.
  • Support consistent control execution through delivering ad hoc Q&A Sessions.
  • Serve as HR Site Leader for St. Louis, coordinating communication and engagement.

Operational Risk Officer

01.2020 - 01.2022
  • Prepared business lines for regulatory exams through requirement reconciliation.
  • Identified process gaps and coordinated remediation.
  • Standardized templates to improve documentation and workflow.

Vendor Manager

01.2017 - 01.2020
  • Managed vendor relationships, SLAs, scorecards, and CAPs.
  • Ensured adherence to Vendor Management Monitoring and Control frameworks.
  • Supported vendor audits for compliance with Citi standards.

Vendor Analyst

01.2015 - 01.2017
  • Produced monthly reporting on controls and performance.
  • Maintained policies and procedures for documentation accuracy.

Quality Analyst

01.2010 - 01.2015
  • Monitored calls/emails for compliance and accuracy; delivered coaching.

Mortgage Loan Coordinator

01.2009 - 01.2010
  • Guided clients through the mortgage refinance process.

Education

B.S. - Communications

Missouri State University
Springfield, MO

Skills

  • HR Third-Party Risk
  • Operational Controls
  • Vendor Oversight
  • Cross-Functional Partnership
  • Process Standardization
  • Training & Facilitation
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Flexible and adaptable
  • Excellent communication

Certification

  • Society Human Resource Management Certified Professional (SHRM - CP)
  • Women in Leadership - Focus St. Louis
  • Certified Risk & Compliance Management Professional (CRCMP)- International Association of Risk & Compliance Professionals

Timeline

HR Risk & Controls – Third-Party Oversight Risk Lead (TPORL)

Citibank
01.2022 - Current

Operational Risk Officer

01.2020 - 01.2022

Vendor Manager

01.2017 - 01.2020

Vendor Analyst

01.2015 - 01.2017

Quality Analyst

01.2010 - 01.2015

Mortgage Loan Coordinator

01.2009 - 01.2010

B.S. - Communications

Missouri State University
SUSAN EVERS - SHRM CP