Summary
Overview
Work History
Education
Skills
Licenses
Timeline
Generic

Susie Ferrick

Colorado Springs,CO

Summary

Reliable and organized professional with extensive sales and customer service experience. Proven track record of providing exceptional service to all customers. Possesses excellent communication and problem-solving skills. Committed to delivering quality service and providing a positive customer experience.

Overview

13
13
years of professional experience

Work History

Spa Coordinator

Lifetime
08.2023 - Current
  • Resolved client concerns in timely manner, fostering trust and loyalty among clientele.
  • Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
  • Fostered positive work environment by promoting teamwork among staff members across various roles within spa setting.
  • Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
  • Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Greeted and interacted with 20+ spa guests daily creating positive first impressions of establishment.

Event Planner/Promoter

Briarfest & Fairfax Block Party
03.2016 - Current
  • Increased event attendance by strategically selecting venues and marketing events through various channels.
  • Managed event logistics, ensuring smooth operations and positive experience for guests.
  • Maintained detailed financial records of all event expenditures, ensuring transparency and accountability in budget management.
  • Delivered successful events within budget constraints by negotiating contracts with vendors and monitoring expenses closely.
  • Coordinated large-scale events from concept to completion, including venue selection, design, promotion, and on-site management.
  • Organized profitable fundraising events by securing donations from local businesses and community partners as well as soliciting individual contributions from supporters.
  • Analyzed post-event feedback to identify areas for improvement in future promotions and overall event execution.
  • Optimized event layouts and floor plans to maximize space usage and promote efficient traffic flow for guests.
  • Boosted ticket sales through targeted social media campaigns and email marketing efforts.
  • Greeted event participants and provided engaging experience.
  • Supervised 100+ volunteers.

REALTOR®

Equity Colorado Real Estate
02.2016 - 12.2023
  • Expanded client base through effective prospecting techniques and referrals from satisfied customers.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.

Membership Services Representative & Operations

Lifetime
07.2016 - 08.2022
  • Supported development of membership policies and procedures, contributing to efficient operations.
  • Managed incoming inquiries via phone, email, or in-person, providing comprehensive information about membership options.
  • Successfully resolved escalated member complaints by actively listening, empathizing, discussing solutions together, and following up.
  • Enhanced member satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Maintained up-to-date records on member accounts, facilitating accurate billing and reporting processes.
  • Conducted facility tours for prospective members, highlighting benefits and amenities offered.
  • Fostered positive relationships with members by actively engaging in conversation during check-in process or throughout facility usage periods.
  • Helped members navigate systems, pay for services and resolve different concerns.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Direct Sales Team Leader

It Works!, Beachbody
02.2011 - 12.2016
  • Leveraged industry trends and competitor insights to adapt sales tactics proactively, staying ahead of market shifts.
  • Organized regular meetings with team to discuss progress updates, brainstorm ideas, and align on objectives.
  • Evaluated individual performances, delivering constructive feedback and facilitating regular performance reviews for continuous improvement.
  • Mentored new hires, ensuring their smooth integration into team and providing ongoing support for professional development.
  • Boosted team morale, resulting in higher productivity and improved sales figures.
  • Developed high-performing direct sales team through continuous training and coaching sessions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Enhanced brand visibility through participation in industry events, trade shows, and networking opportunities.
  • Met customers in homes and businesses to discuss and demonstrate products.

Education

Bachelor of Arts - Merchandising And Marketing

Central Michigan University
Mount Pleasant, MI
12.1990

Skills

  • Teamwork & Collaboration
  • Strong Organizational Skills
  • Exceptional Customer Service
  • Sales Expertise
  • Problem-Solving Skills
  • Oral and Written Communication
  • Appointment Scheduling
  • Telephone Skills
  • Customer Experience
  • Cash Register Operation

Licenses

Colorado Real Estate

Timeline

Spa Coordinator

Lifetime
08.2023 - Current

Membership Services Representative & Operations

Lifetime
07.2016 - 08.2022

Event Planner/Promoter

Briarfest & Fairfax Block Party
03.2016 - Current

REALTOR®

Equity Colorado Real Estate
02.2016 - 12.2023

Direct Sales Team Leader

It Works!, Beachbody
02.2011 - 12.2016

Bachelor of Arts - Merchandising And Marketing

Central Michigan University

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Susie Ferrick