Susan Flores
Orlando,Florida
Summary
A resilient and adaptable individual, who maintains a solution oriented mindset to successful over come obstacle and setbacks. Several years of experience of Health Care. Well-rounded professional possessing excellent clerical and team support abilities.
Overview
3
3
years of professional experience
Work History
Office Coordinator
Advent Health Kissimmee
09.2023 - Current
- Provided administrative support to physicians, nurses and other health care personnel as needed.
- Assisted with scheduling appointments for physicians and specialists in accordance with their availability.
- Answered incoming calls from patients and provided basic information about services offered by the office.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Organized and maintained filing systems, both electronic and paper.
- Reviewed files and records to obtain information and respond to requests.
Consumer Access Specialist
Advent Health Kissimmee
Kissimmee, Florida
11.2022 - 09.2023
- Contacts insurance and doctor office by phone, fax, online portal, and other resources to obtain and verify insurance eligibility
- Registering patients for appointments, verifying patient’s information, collecting signatures of HIPPA, Treatment & Consent, BCBS, and COB agreement
- Communicating with Clinical department for patient arrival
- Assisting on patient concerns about Billing
- Maintain department files
- Analyzed user feedback regarding the database systems in order to make recommendations for improvements.
Guest Service
Advent Health Kissimmee
Kissimmee, Florida
06.2021
- Greets all customers (patients, guests, families, staff, physicians, vendors, etc.) of all ages in a helpful and courteous manner using appropriate verbal greeting and offering assistance
- Arriving patient on Epic for patient to be registered
- Creating Visitor Log on Excel on who comes to the Hospital
- Communicating with Medical Record for patient
- Identifying referrals that matches appointment desk.
Nutrition Service
Advent Health Kissimmee
Kissimmee, Florida
09.2021 - 08.2021
- Preparing the correct diet for the patients
- Assisting patients in selecting the correct food items for their dietary needs
- Always maintaining communication with the leaders and team members to better help the patient’s needs
- Adapt to everyday changes due to covid, working with phones, computers, and other electronic devices to be able to care for all patients.
Education
Associates Degree - General Studies
Valencia College
12-2023
Health Science/Business Administration-Pending -
University of Central Florida
Skills
- Bilingual English/Spanish
- Knowledge of EPIC
- Business Administration
- Scheduling and calendar management
- Customer Service
- Strategic Planning
- Scheduling
- File Organization
- MS Word, Excel, and Outlook
References
References upon request.
Timeline
Office Coordinator
Advent Health Kissimmee
09.2023 - Current
Consumer Access Specialist
Advent Health Kissimmee
11.2022 - 09.2023
Nutrition Service
Advent Health Kissimmee
09.2021 - 08.2021
Guest Service
Advent Health Kissimmee
06.2021
Associates Degree - General Studies
Valencia College
Health Science/Business Administration-Pending -
University of Central Florida
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