Susan Fritz
20 Year Business Professional
CRESTLINE,OH
Summary
Practical business professional skilled at establishing reasonable repair costs through accurate inspections. Highly knowledgeable in vehicle design and salvage values. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
P & C Total Loss Specialist
State Farm Insurance Company
1 State Farm Plaza Bloomington ILL
05.2023 - Current
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Analyzed complex data and prepared accurate and comprehensive reports for clients.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
Owner
My Company 2, Inc.
603 Richland County Mansfield Ohio 44903
12.2004 - 08.2007
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Generated revenues yearly and effectively capitalized on industry growth.
Manager of Business Development
Joe Johnson Publishing Company
East 8th Street Ashland, Ohio 44805
01.2002 - 12.2004
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Assistant Manager
Walmart Inc.
359 North Lexington Springmill Road Ontario Ohio 4
09.1999 - 01.2002
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Master of Arts - Education
Ashford University
San Diego, CA 05.2001 -
Bachelor of Science - Business Administration
Liberty University
Lynchburg, VA 05.2001 -
Skills
Claims Investigation
Estimate Preparation
Auto Damage Appraisal
Proficient in Microsoft, Adobe, PowerPoint, Search Engines
Onsite inspection skills
Customer service expertise
Claims process explanation
Auto damage appraisal
Knowledgeable in [Software
Automotive component understanding
Organization and Time Management
Problem-Solving
MS Office
Excellent Communication
Written Communication
Planning and Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
P & C Total Loss Specialist
State Farm Insurance Company
05.2023 - Current
Owner
My Company 2, Inc.
12.2004 - 08.2007
Manager of Business Development
Joe Johnson Publishing Company
01.2002 - 12.2004
Master of Arts - Education
Ashford University
05.2001 -
Bachelor of Science - Business Administration
Liberty University
05.2001 -
Assistant Manager
Walmart Inc.
09.1999 - 01.2002