Susan F. Sawyers
Elyria
Summary
Accomplished Financial Service Specialist with extensive experience at Invacare, Corp., recognized for expertise in financial analysis and relationship management. Successfully reduced account aging to 90 days while overseeing over $4M in receivables, significantly improving service standards. Demonstrated proficiency in credit analysis and customer relations, achieving exceptional service quality with minimal complaints. Committed to leveraging skills to further enhance financial operations in a dynamic environment.
Overview
15
15
years of professional experience
Work History
Financial Service Specialist Iii
Invacare, Corp.
Elyria
01.2018 - Current
- Analyzed and executed routine collection tasks for outstanding accounts at Invacare Corporation.
- Conducted detailed financial audits on transaction records.
- Conducted credit reviews and analyzed financial risks based on customer data.
- Approved or declined orders based on customer credit worthiness and existing debt.
- Handled customer communications across multiple channels effectively and professionally.
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
- Managed payment processing to facilitate prompt settlement of accounts.
- Executed placement of accounts for collections upon exhausting all collection efforts.
- Generated accurate invoices for order and service transactions.
- Helped management create successful, customer-oriented environment with low complaint levels and high service quality.
- Prepared detailed financial documentation for month-end analysis.
- Proactively sought opportunities for skill enhancement through continuous learning.
- Served as primary liaison and trainer among organization and departmental personnel.
- Successfully performed job functions from home office and hybrid settings.
Revenue Cycle Analyst
University Hospitals, Elyria Medical Center
Elyria
01.2015 - 01.2018
- Managed critical billing roles for hospitals, including Elyria Medical Center and several University Hospitals Health Centers.
- Reconciled daily cash summaries and ledgers, ensuring accuracy.
- Facilitates the acquisition of patient-specific insurance details from various providers.
- Effectively managed system data to maintain aging accounts to 90 days or fewer; leveraged expertise in billing software applications to process claims and post remittances from insurance carriers
- Contributed to data management and reporting, executing complex queries to extract pertinent information for special projects.
- Acted as trusted advisor and subject matter expert, offering guidance, direction, and technical support to Revenue Cycle users.
- Collaborated with Revenue Cycle managers to develop a comprehensive library of operating documents.
- Undertook Medicare and Ohio Medicaid training to develop extensive grasp of regulations, rules, as well as coding protocols.
Senior Patient Accounting Specialist
EMH Healthcare, EMH Regional Medical Center
Elyria
01.2010 - 01.2015
- Managed claim processing, payment collection, and account issue resolution at highly ranked facility.
- Acts as key resource for patient billing inquiries.
- Maintained exemplary customer service standards during financial assessments and interviews.
- Managed a portfolio of over 2000 accounts representing $4M in receivables.
- Authorized to establish discount arrangements and payment conditions.
- Ensured current account status by recording payments into the accounting software.
Education
Associates Degree - Applied Sciences
Lorain County Community College
Skills
- Financial Analysis
- Accounts Receivable
- Accounts Payable
- File System Management
- Accounting Systems
- Collections
- Relationship Management
- Credit Analysis
- Claims Analysis
- Complaint resolution
- Service standard compliance
- Microsoft Office Suite
- Staff training
- Senior leadership support
Affiliations
- Volunteer for local Non-profit
Timeline
Financial Service Specialist Iii
Invacare, Corp.
01.2018 - Current
Revenue Cycle Analyst
University Hospitals, Elyria Medical Center
01.2015 - 01.2018
Senior Patient Accounting Specialist
EMH Healthcare, EMH Regional Medical Center
01.2010 - 01.2015
Associates Degree - Applied Sciences
Lorain County Community College
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