Susan Fuller
Customer Service
Tigard,OR
Summary
Diverse professional background supports adaptability in multiple job settings. A 15-year journey through health challenges has resulted in valuable insights and personal growth. Recent successful treatment has improved overall health and readiness for workforce reintegration. Physical limitations exist, yet strong adaptability allows for effective contributions in various roles.
Overview
20
20
years of professional experience
Work History
Representative
Express Employments Professionals
01.2008
- In this job I took calls from customers that needed to catch up payments on their accounts, or needed to make a payment on their account. If there was something else a customer might need I assisted them in getting to the right member of the Support Staff who could better help them. Sometimes this included updating their information in the system so that they got their information at the correct locations.
Mail Sorter
Adecco Temp
10.2019 - 01.2020
- Working through a temp agency, I worked at Epiq for several months helping to sort mail and prepare it for scanning. This job required an attention to detail, knowing what was required to be saved and what information was not. This job placement ended due to the Covid-19 outbreak.
Client Services/Accounts Receivable Specialist
Depaul Treatment Centers
02.2010 - 01.2011
- This was a multi-service job in which I fulfilled a couple of differing roles. I helped to send out client statements after services had been rendered and setting up payment plans with those clients should they need them. I would also help at the front desk in helping clients fill out all necessary paperwork with DHS and/or OHP. This would also require putting clients into the system and ensuring their information was up-to-date, current, and accurate.
Cashier
Goodwill Industries
01.2006 - 01.2008
- This position involved working with a wide variety of customers, assisting them when they needed help and checking them out when they were finished. I also handled pricing items, or ensuring the accuracy of pricing on items in the store. I opened and closed at this location, counted till, handling cash money, counting change, and end-of-day cleaning.
Representative
Various Call Centers
01.2005 - 01.2006
- During this year I worked in various call center positions and handled answering calls, calling customers and clients, and helping customers find the right help they needed. Sometimes this required me to establish new accounts, helping customers troubleshooting their problems, and being knowledgeable about products.
Factory Worker/Office
Kelly Services
01.2004 - 01.2005
- When I first started this job I was working on the factory floor that included welding, packing, counting microchips, and unpacking fans. This job required team work between myself and everyone on the floor. After a back injury on the job I worked in the office filing and answering phones. I also checked timecards and helped make sure things ran smoothly behind the factory lines.
Office Manager
ACT 1 School of Dance
09.1999 - 03.2004
- This was a multi-faceted job that required a wide variety of skills. As office manager I was responsible for getting students registered to the right dance classes, taking payments, and directing parents and dancers on where to go for their classes. Along with that, I kept track of the books and kept the dance store on the premises stocked with required stock such as dance shoes, tights, and leotards for purchase by families.
Education
Certificate - Medical Billing and Coding
Anthem College
Beaverton, OR11.2009
High School Diploma - undefined
Lake Oswego High School
Lake Oswego, OR01.1983
Skills
Customer service
Office management
Bookkeeping
Record keeping
Inventory and related skills
Handling money, keeping track of payments
Dealing with confidential and private situations
Timeline
Mail Sorter
Adecco Temp
10.2019 - 01.2020
Client Services/Accounts Receivable Specialist
Depaul Treatment Centers
02.2010 - 01.2011
Representative
Express Employments Professionals
01.2008
Cashier
Goodwill Industries
01.2006 - 01.2008
Representative
Various Call Centers
01.2005 - 01.2006
Factory Worker/Office
Kelly Services
01.2004 - 01.2005
Office Manager
ACT 1 School of Dance
09.1999 - 03.2004
High School Diploma - undefined
Lake Oswego High School
Certificate - Medical Billing and Coding
Anthem College