Susan Gallucci
Redwood Shores,CA
Summary
Dedicated 911 Dispatcher with 21+ years of experience with progressive levels of responsibility and duties seeking an opportunity to play a direct role in the growth and success of the South San Francisco Police Department. Able to multi-task, work well under pressure and coordinate various emergency personnel with a team focused emphasis on safety and service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Communications Dispatcher
City of South San Francisco
South San Francisco, CA
04.2002 - Current
- Communications Training Officer, train new employees in various dispatch procedures giving feedback on daily performances and writing detailed daily observation reports.
- Warrant Clerk, responsible for entering and processing of warrants, coordinating with inmate facilities for pick up and transfer.
- Entered criminal record checks, driver's license inquiries and warrants into telecommunications systems to fulfill officer requests.
- Questioned callers to determine nature of problem and locations to direct type of response needed.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch police units.
- Operated telephone and radio equipment.
Education
High School Diploma -
Mills High School
Millbrae, CAContinuing Education
College of San Mateo
San Mateo, CAContinuing Education
Foothill College
Los Altos, CASkills
- Communications Training Officer
- Warrant Clerk
- Computer-aided dispatching
- Decision Making
- Customer Service
- Dispatching Procedures
- Adaptability
- Problem Solving
- Interpersonal Communication
Certification
- Peace Officers Standards and Training (POST) Dispatcher Basic Certificate
- Peace Officers Standards and Training (POST) Dispatcher Intermediate Certificate
- Peace Officers Standards and Training (POST) Dispatcher Advanced Certificate
Professional Development
Dispatcher Customer Service/Wellness - 2024
Dispatcher Interpersonal Skills/Career Survival - 2020
Dispatcher/Conflict Management/Communications - 2018
Communications Training Officer - 2013
Dispatcher, Active Shooter Situations - 2013
Dispatcher/Complacency-Critical Decision Making - 2010
Dispatcher/Mental Preparedness - 2010
Dispatcher Tactical OPS - 2002
Timeline
Communications Dispatcher
City of South San Francisco
04.2002 - Current
High School Diploma -
Mills High School
Continuing Education
College of San Mateo
Continuing Education
Foothill College
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