Tina Proctor
Camden,SC
Summary
Experienced 911 Dispatcher skilled in crisis management and effective communication. Proven ability to coordinate emergency responses and train new dispatchers, ensuring operational efficiency and high-quality service during critical situations.
Overview
1
1
Certification
30
30
years of professional experience
Work History
911 Dispatcher
Kershaw County Emergency Services E911
Camden, SC
04.2020 - Current
- Managed emergency calls, ensuring accurate information relay to first responders.
- Coordinated multi-agency responses, enhancing communication and operational efficiency.
- Trained new dispatchers on protocols and systems for improved team performance.
- Monitored radio communications, facilitating real-time updates for ongoing incidents.
- Coordinated emergency response efforts to ensure timely assistance for callers in distress.
- Operated advanced communication systems for efficient information relay among emergency personnel.
- Monitored multiple incoming emergency calls while prioritizing critical situations effectively.
- Trained new dispatchers on protocols, enhancing team performance and knowledge retention.
- Conducted regular audits of call logs to maintain accuracy and compliance with safety standards.
- Collaborated with local law enforcement and medical services to enhance inter-agency communication efficiency.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Developed training materials for staff development, fostering a culture of continuous improvement.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Read system maps and caller information, and documented details in system.
- Provided on-the-job training and coaching to develop new dispatchers.
Cosmetologist
Ideation Salon & Spa
Camden, SC
04.1996 - 04.2020
- Provided personalized consultations to assess client needs and deliver tailored beauty solutions.
- Executed a variety of hair services, including cutting, coloring, and styling for diverse clientele.
- Maintained high standards of sanitation and cleanliness in compliance with state regulations.
- Trained junior staff on advanced techniques and customer service best practices, enhancing team performance.
- Researched current beauty trends to introduce innovative services, keeping salon offerings competitive.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Cultivated strong client relationships through exceptional service delivery, resulting in increased repeat business.
- Collaborated with team members to streamline appointment scheduling and improve overall workflow efficiency.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Education
Certified CNA - Nursing
Central Carolina Community College, SC
Sumter, SC04-2019
High School Diploma -
Camden High School
Camden, SC05-1994
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Decision-making
- Typing speed 40 words per min
- Map reading skills
- Call control techniques
- Call management
- NCIC database
- Communications training officer
- Emergency police dispatcher certification
- Communications training officer (CTO)
- Multitasking Abilities
- Excellent communication
- Emergency medical dispatch (EMD)
- Radio frequencies monitoring
- EMS dispatch
- Crisis management
Certification
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- NCIC - Tac Officer
Timeline
911 Dispatcher
Kershaw County Emergency Services E911
04.2020 - Current
Cosmetologist
Ideation Salon & Spa
04.1996 - 04.2020
Certified CNA - Nursing
Central Carolina Community College, SC
High School Diploma -
Camden High School