Susan Garcia
Cary,NC
Summary
Licensed North Carolina Real Estate Broker with over 20 years of experience specializing in new home sales. Successfully sold approximately 39 homes, generating $12-13 million in production within the Triangle region in one year. Expertise in guiding first-time buyers and move-up buyers through the purchase process, with a strong focus on client satisfaction and relationship building. Bilingual in English and Spanish, with proven negotiation skills and a deep understanding of home construction.
Overview
8
8
years of professional experience
Work History
New Home Specialist
Smith Douglas Homes, LLC
Triangle Region, North Carolina
06.2023 - 08.2024
- Sold approximately 39 homes and produced $12-13M across multiple communities, serving first-time buyers, move-up buyers, and empty nesters scaling down.
- Partnered daily with the Construction Manager for scheduling, quality control, orientations, and buyer expectations.
- Assisted with pricing, homesite premiums, incentive adjustments, and homesite release strategy.
- Managed slot schedules and home definitions, ensuring accuracy in Purchase Agreements.
- Coordinated orientations, loan approvals, and closing milestones with buyers, REALTORS, and lenders.
- Maintained updated plat maps, inventory boards, and signage.
- Conducted monthly competition studies analyzing pricing, incentives, elevations, and inventory strategies.
- Updated MLS listings, supported marketing changes, and maintained CRM and FMLS records.
Licensed Real Estate Broker
EmpowerHome Team / Keller Williams
Cary, North Carolina
06.2016 - 06.2023
- Represented buyers and sellers in a high-volume, conversion-focused environment.
- Followed up on all appointments from Inside Sales and maintained strong communication.
- Documented all interactions in CRM systems.
- Guided buyers through pre-approval, home search, offers, inspections, walk-throughs, and closing.
- Prepared and negotiated offers and managed addenda and extensions.
- Searched for homes via MLS, pre-MLS groups, FSBO sources, and more.
Education
Business Administration -
Oakland University
Rochester, MichiganBusiness Administration -
University of Puerto Rico
Río Piedras, Puerto RicoSkills
- New home sales and community management
- First-time buyer expertise
- Empty nester specialization
- Homesite strategy and pricing
- Incentive programs
- Slot scheduling
- Home definitions and contract-to-close processes
- Buyer needs analysis
- REALTOR relations and events coordination
- Walk-throughs and orientations
- Competitive market analysis
- CRM lead management
- Model home standards and MLS proficiency
- Online listings management
Technology And Systems
- Microsoft Word
- Excel
- PowerPoint
- DotLoop
- DocuSign
- SMART
- E-Edge
- MLS / FMLS
Licenses And Languages
Licensed Real Estate Broker - North Carolina, Fully Bilingual - English & Spanish
Recent Achievements
- Sold approximately 39 homes in a year.
- Generated approximately $12-13M in production for Smith Douglas Homes.
- Supported communities with strong absorption through pricing, incentives, and competition analysis.
Timeline
New Home Specialist
Smith Douglas Homes, LLC
06.2023 - 08.2024
Licensed Real Estate Broker
EmpowerHome Team / Keller Williams
06.2016 - 06.2023
Business Administration -
Oakland University
Business Administration -
University of Puerto Rico