Summary
Overview
Work History
Education
Skills
Timeline
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Susan Giampa

RALEIGH,NC

Summary

Dynamic Multi-Unit Manager with a proven track record at Boardroom Salon for Men, excelling in operations management and staff development. Achieved significant employee engagement by reducing turnover rates and enhancing team productivity. Skilled in optimizing processes and fostering a culture of accountability, driving sales growth and customer satisfaction.

Overview

38
38
years of professional experience

Work History

Multi-Unit Manager

Boardroom Salon for Men
04.2021 - Current
  • Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
  • Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
  • Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
  • Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.

Director of Training

Regis Corp. Supercuts
07.1991 - 01.2020
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Developed customized training materials for various departments, improving overall productivity.
  • Evaluated training effectiveness by analyzing feedback and adjusting content accordingly for optimal results.
  • Facilitated effective communication between trainees and company management, fostering open dialogue about individual progress and areas of improvement.

Front End Food Cashier

Market Basket Foods
01.1988 - 07.2005
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Increased sales by promoting special offers and upselling products based on customer preferences.
  • Managed high volumes of orders during peak periods without compromising quality or speed of service delivery.
  • Resolved customer issues effectively, demonstrating patience and professionalism to ensure satisfaction.
  • Handled cash, credit, and debit transactions accurately, minimizing discrepancies at the end of each shift.

Education

Licensed Professional in Cosmetology - Cosmetology

Capilo's School of Hair Design
Lawrence, MA
07-1991

Skills

  • Operations management
  • Sales growth
  • Staff development
  • Employee engagement

Timeline

Multi-Unit Manager

Boardroom Salon for Men
04.2021 - Current

Director of Training

Regis Corp. Supercuts
07.1991 - 01.2020

Front End Food Cashier

Market Basket Foods
01.1988 - 07.2005

Licensed Professional in Cosmetology - Cosmetology

Capilo's School of Hair Design

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Susan Giampa