Susan Gicker
Romney,WV
Summary
Dynamic Lead Technician skilled in training team members on safety protocols and leading maintenance initiatives. Known for optimizing production processes and maintaining high-quality standards while fostering a collaborative environment that drives operational success. Experienced Lead Technician with a proven track record in equipment maintenance and safety compliance. Skilled in training teams and enhancing operational efficiency while ensuring high-quality standards.
Overview
2027
2027
years of professional experience
Work History
Lead Technician
Pilgrims Pride Corp
Moorefield, West Virginia
06.2016 - Current
- Trained team members on safety protocols and workplace best practices.
- Led maintenance initiatives for production equipment to ensure optimal operation.
- Collaborated with management to enhance operational efficiency and minimize downtime.
- Documented maintenance records and performance logs to ensure compliance.
- Coordinated daily workflows to ensure efficient production schedules and timelines.
- Monitored quality control processes to maintain product standards consistently.
Pharmacy Cashier
CVS
Romney, West Virginia
2013 - 06.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries about products and services.
- Stocked shelves with merchandise and ensured proper product placement.
- Verified patient information to ensure accuracy of prescriptions filled.
- Processed payments accurately using cash registers and credit card machines.
- Answered customer questions and referred to pharmacist for medication information.
- Assisted customers with locating specific items within the store.
Cashier
Food Lion
Romney, West Virginia
2013 - 06.2016
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Managed inventory by restocking shelves and tracking product availability.
- Handled customer complaints with professionalism and courtesy to ensure satisfaction.
- Balanced cash drawer at the end of shift according to store policy.
- Bagged groceries for customers after they have paid for their purchases.
- Verified prices and rang up items correctly on the register.
- Performed opening duties such as turning on registers and balancing drawers for start-up operations.
Debit Card Fraud Specialist
Bank of Romney
Romney, West Virginia
2001 - 2013
- Assisted customers with account inquiries and provided relevant information.
- Handled cash and balanced drawers daily to ensure accuracy.
- Analyzed fraudulent debit card transactions to identify patterns and trends.
- Communicated with customers to provide updates on fraud investigations.
- Monitored transaction systems for unusual activity or potential fraud alerts.
- Analyzed customer accounts and transaction histories to determine suspicious activity.
- Monitored cash levels in ATMs and coordinated replenishment schedules.
- Documented and reported technical issues to the support team for resolution.
- Ensured compliance with all applicable banking regulations related to ATMs.
Education
GED -
Suitland High School
Suitland, MD05-1989
Skills
- Equipment maintenance
- Quality control
- Safety training
- Documentation management
- Workflow coordination
- Customer service
- Team collaboration
- Performance tracking
- Time management
- Communication skills
- Employee training
- Safety compliance
- Practices management
- Mechanical troubleshooting
- Assembly and production
- Raw Materials Processing
- Equipment calibration
- Deadline oriented
Timeline
Lead Technician
Pilgrims Pride Corp
06.2016 - Current
Pharmacy Cashier
CVS
2013 - 06.2016
Cashier
Food Lion
2013 - 06.2016
Debit Card Fraud Specialist
Bank of Romney
2001 - 2013
GED -
Suitland High School