Susan Grant
Vernal,UT
Summary
Results-driven individual with extensive experience in customer service and fundraising coordination. Known for effective problem-solving and high-volume call management, ready to leverage skills to enhance customer interactions and support impactful community initiatives.
Overview
2020
2020
years of professional experience
Work History
customer service representative
Internal Revenue Service, IRS
Ogden, Utah
12.2015 - 02.2020
- Guided taxpayers through tax forms and filing procedures to ensure compliance and clarity.
- Responded to customer inquiries, delivering accurate information about products and services to support informed decision-making.
- Partnered with team members to resolve complex customer issues, enhancing overall customer satisfaction.
- Managed high call volumes while adhering to quality customer service standards.
- Documented customer interactions accurately in IRS case management systems.
team member
AEM 501(c)3
Ogden, Utah
06.2000 - 10.2019
- I crafted quilts and assembled hygiene, school, and newborn kits, distributing them alongside food items and clothing.
- I worked weekly on quilts, tying and binding them.
- I coordinated and engaged in fundraising activities to raise funds for our programs.
- I engaged schools and local Boy Scouts to assist in collecting necessary items.
- Annually in the Fall, I journeyed to Mexico to deliver items collected for families.
- We partnered with the Rotary Club to locate families requiring urgent assistance.
- AEM provided essential services to support people in Mexico.
- This was truly a humbling experience and one I was able to share with my husband and children.
Assistant Manager
Dress Barn
Draper, Utah
07.2014 - 04.2016
- Oversaw inventory management to align stock levels with customer demand, minimizing shortages.
- Maintained visual merchandising standards to attract customers and improve sales.
- Trained new staff on customer service and sales techniques.
- Assisted in managing daily store operations and employee schedules.
- Handled customer inquiries and resolved issues promptly.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular staff meetings to communicate updates and goals.
- Ensured compliance with safety regulations and company policies.
- Guided junior staff on daily tasks and objectives, fostering skill development and team cohesion.
- Resolved conflicts between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
fund raiser
Red Cross and Unicef
Ogden, Utah
- Planned and executed a dinner and silent auction that raised funds for humanitarian assistance projects in Africa.
- Executed multiple fundraising events to support humanitarian relief initiatives.
- Coordinated fundraising events that mobilized community support for humanitarian initiatives.
- Organized fundraising events for global disasters, raising awareness and funds while educating children about humanitarian needs.
- A few of the events included help for Kosovo and Rwanda.
Education
High School Diploma -
Clearfield High School
Clearfield, UT06-1978
Skills
- Customer inquiry resolution
- Inventory management
- Fundraising coordination
- Team collaboration
- Customer relationship management
Accomplishments
- Awards from the Rotary Club in chihuahua Mexico
- Certificate from The Red Cross
- Certificate of recognition for donating a Kidney
Timeline
customer service representative
Internal Revenue Service, IRS
12.2015 - 02.2020
Assistant Manager
Dress Barn
07.2014 - 04.2016
team member
AEM 501(c)3
06.2000 - 10.2019
fund raiser
Red Cross and Unicef
High School Diploma -
Clearfield High School