Susan Graves
Fountain Hills,AZ
Summary
Over 15 years of experience in customer service, consistently excelling at helping clients achieve their goals through adept problem-solving and effective complaint resolution. Skilled in identifying tailored product solutions to meet diverse customer needs while demonstrating strong organizational abilities and a proven track record of working independently and collaboratively within teams. Highly motivated and goal-oriented, bringing a positive attitude and strong work ethic to any professional environment. Fully authorized to work in the US for any employer, offering a valuable asset to organizations seeking dedicated, results-driven team members.
Overview
16
16
years of professional experience
Work History
Customer Returns Processor
Eforcity Corporation
12.2020 - Current
- Respond to Customer Service emails.
- Process Returns & Issue Refunds
- Review accounts and Cancel Subscriptions
- Track email data & Inventory in excel spread sheets.
- Process & print daily orders in ShipStation
- Label, package, fill orders and prepare shipments.
Front Desk Agent
Comfort Inn by Choice Hotels
01.2021 - 03.2023
- Customer service, Cashier, Answer phones, make and verify reservations.
- Assign rooms, make keys, check guests in and out.
- Prepare housekeeping chart for the day and night audit in evening.
- Sort laundry and start for housekeepers.
- Prepare breakfast, Stock kitchen, and various cleaning.
Retail Customer Service/Cashier
St Vincent de Paul Society
03.2019 - 12.2019
- Customer service, Cashier, Stocker, Face shelves, & Set displays.
- Take in and sort donations.
- Warehouse: Sort, Tag and Hang clothes.
Retail Merchandiser
Prime Retail Services
08.2018 - 01.2019
- Stock products and displays accordingly for customers.
Front Desk Clerk
Motel 6 / Studio 6
11.2016 - 12.2017
- Customer service, cashier, answer phones, make and verify reservations.
- Assign rooms, make keys and check guests in.
- Prepare housekeeping chart for the day and night audit in evening.
Production Office Assistant
Forrest Paint Co
08.2009 - 09.2014
Education
Diploma -
Sheldon High School
Skills
- Return authorization
- Complaint handling
- Workplace safety
- Shipping and receiving
Timeline
Front Desk Agent
Comfort Inn by Choice Hotels
01.2021 - 03.2023
Customer Returns Processor
Eforcity Corporation
12.2020 - Current
Retail Customer Service/Cashier
St Vincent de Paul Society
03.2019 - 12.2019
Retail Merchandiser
Prime Retail Services
08.2018 - 01.2019
Front Desk Clerk
Motel 6 / Studio 6
11.2016 - 12.2017
Production Office Assistant
Forrest Paint Co
08.2009 - 09.2014
Diploma -
Sheldon High School
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