Susan griggs
weslaco
Summary
Dynamic mortgage professional with proven success at Guaranteed Rate, excelling in customer service and team leadership. Enhanced client retention through exceptional service and timely loan updates, while increasing loan approval rates by effectively managing pipelines. Skilled in relationship building and complex problem-solving, ensuring optimal loan solutions for diverse clients.
Knowledgeable [Desired Position] with solid background in mortgage loan origination and client consultation. Expertise in guiding clients through mortgage process, ensuring compliance with lending regulations, and closing loans efficiently. Demonstrated proficiency in financial analysis and customer relationship management.
Overview
11
11
years of professional experience
Work History
MANAGER/MORTGAGE LOAN OFFICER
Guaranteed Rate
07.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Accomplished multiple tasks within established timeframes.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
MORTGAGE LOAN OFFICER
Crosscountry Mortgage Inc
01.2024 - 07.2024
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
MORTGAGE LOAN OFFICER
WILLOWBEND MORTGAGE
01.2014 - 10.2023
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
Education
HUGH SCHOOL
CLEWISTON HIGH SCHOOL
Clewiston, FL05-1995
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Documentation and reporting
- Relationship building
- Sales techniques
- Sales management
- Marketing
- Business development
- Lead generation
Timeline
MANAGER/MORTGAGE LOAN OFFICER
Guaranteed Rate
07.2024 - Current
MORTGAGE LOAN OFFICER
Crosscountry Mortgage Inc
01.2024 - 07.2024
MORTGAGE LOAN OFFICER
WILLOWBEND MORTGAGE
01.2014 - 10.2023
HUGH SCHOOL
CLEWISTON HIGH SCHOOL
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