Susan Gross
Perkasie,PA
Summary
Strategic Director known for high productivity and efficient task completion. Specialize in operational strategy, team leadership, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and project success. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Director 7K
Lehigh Valley Health South Campus
Allentown , PA
10.2013 - Current
- Assisted in coordinating nursing staff schedules and assignments for optimal coverage.
- Supported the implementation of quality improvement initiatives in patient care services.
- Coordinated communication between nursing staff and other departments for effective operations.
- Engaged with patients and families to address concerns and enhance care experience.
- Reviewed incident reports from nurses regarding adverse events during shifts.
- Resolved staff conflicts while fostering positive working relationships.
- Conducted performance evaluations for nursing staff and recommended improvements.
- Developed and implemented nursing policies to enhance patient safety.
- Executed strategies to improve patient satisfaction scores consistently.
- Collaborated with physicians to coordinate comprehensive patient care plans.
- Provided updates on nursing projects during senior management meetings.
- Maintained staffing schedules aligned with contract terms and accreditation standards.
Patient Care Coordinator
Lehigh Valley Hospital and Health Network
Allentown, PA
06.1992 - 10.2013
- Communicated effectively with healthcare providers regarding patient needs and concerns.
- Streamlined patient care processes through collaboration with multidisciplinary teams.
- Addressed patient inquiries promptly, improving service satisfaction.
- Maintained accurate electronic health records for all patient care activities.
- Fostered a positive environment by delivering exceptional customer service.
- Established strong professional relationships with physicians and staff to enhance teamwork.
- Ensured timely and accurate completion of necessary documentation.
- Coordinated patient care services with the medical team for quality care delivery.
- Communicated ongoing treatment plans and progress to patients, families, and healthcare providers.
Staff RN on Medical Surgical Floor
Lehigh Valley Health Network
Allentown, PA
06.1990 - 06.1992
- Collaborated with healthcare teams to establish patient care policies and protocols.
- Supported implementation of quality improvement initiatives within patient care services.
- Participated in nursing staff training programs focused on best practices and procedures.
- Engaged with patients and families to address concerns and improve care experience.
- Assessed clinical staff competency to ensure quality, continuity, and safety in care delivery.
- Conducted recruitment interviews and made hiring decisions for optimal staffing.
- Provided clinical guidance to nursing staff, ensuring timely delivery of quality care.
- Monitored healthcare regulations to guarantee compliance with applicable standards.
Education
MHA - Nursing Leadership And Management
Walden University
Minneapolis, MN06-2015
Bachelor of Science - Nursing
St. Francis De Sales
Center Valley, PA06-1990
Skills
- Policy writing and healthcare compliance
- Clinical oversight and quality improvement
- Staff scheduling and team management
- Effective communication and conflict resolution
- Strategic planning and decision-making
- Patient care coordination and performance evaluation
- Team collaboration and organizational development
Certification
- CNML since 2021
Accomplishments
- Daisy Nurse Leader Award October 2019
Timeline
Director 7K
Lehigh Valley Health South Campus
10.2013 - Current
Patient Care Coordinator
Lehigh Valley Hospital and Health Network
06.1992 - 10.2013
Staff RN on Medical Surgical Floor
Lehigh Valley Health Network
06.1990 - 06.1992
MHA - Nursing Leadership And Management
Walden University
Bachelor of Science - Nursing
St. Francis De Sales
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