Susan Guernsey

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

• Assisted in training new hires, sharing best practices for call-taking procedures and fostering a supportive work environment.
• Streamlined call-taking process for increased productivity by implementing effective communication strategies.
• Typed incoming information promptly, maintaining Number% accuracy rate.
• Recalled, summarized, prioritized, and categorized information.
• Prioritized time-sensitive calls effectively, ensuring efficient allocation of resources in emergency situations.
• Handled sensitive information with discretion, safeguarding customer privacy while adhering to company policies and regulations.
• Provided empathetic support to distressed callers, offering guidance on available resources or directing them to appropriate channels for further help when necessary.
• Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.
• Improved response times with thorough knowledge of company services and accurate information delivery.
• Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
• Utilized multi-line phone systems effectively, navigating between calls seamlessly while maintaining attention to detail.
• Operated switchboard and routed incoming calls to appropriate departments.
• Maintained accurate records of calls placed and received.
• Collected and verified telephone numbers, addresses, and proper spelling of names.

• Recruit eligible families into the grant funded preschool program and maintain full class numbers throughout school year.

• Using extensive geographical knowledge to set up transportation routes for children enrolled in the program.

• Ensured all health, dental, optical program requirements were met within the scheduled deadlines.

• Coordinated services for children with special needs in the public school system.

• Connected families with resources they needed during their time in the program.

• Supported classroom staff with program requirements.

• Extensive record keeping.