Markus Charboneau
Buckley
Summary
Dynamic professional with extensive leadership experience excelling in risk assessment and crisis response. Proven track record in policy compliance and operational efficiency, fostering a culture of safety. Adept at strategic decision-making, ensuring high-quality outcomes while mentoring crews and managing complex situations effectively.
Overview
20
20
years of professional experience
Work History
Correctional Officer
South Correctional Entity
07.2014 - Current
- Provided leadership and oversight within a secure correctional facility, ensuring compliance with laws, policies, and accreditation standards
- Supervised, trained, and mentored custody staff, promoting professionalism, accountability, and a culture of safety
- Managed inmate intake, classification, housing, and release processes with a focus on risk management and due process
- Directed response to critical incidents and emergencies, utilizing de-escalation strategies and sound command judgment
- Conducted investigations and prepared comprehensive reports for administrative, legal, and executive review
- Collaborated with internal leadership and external agencies to support inmate care, security, and organizational objectives
Guest Services
Fairmont Hotels and Resorts
03.2008 - 07.2014
- Oversaw front-of-house operations to ensure exceptional service delivery, policy compliance, and consistent organizational standards
- Directed guest relations and service coordination, managing complex requests, transportation logistics, and external service partnerships
- Served as a primary liaison across departments, aligning teams to deliver seamless operations and high-quality stakeholder experiences
- Supervised daily access, transportation, and asset handling operations, ensuring safety, efficiency, and risk management compliance
- Led service excellence initiatives aligned with AAA Five Diamond standards, reinforcing organizational reputation and client satisfaction
Valet Parking Attendant
Republic Parking
09.2007 - 03.2008
- Provided front-facing leadership in a high-volume service environment, representing the organization with professionalism and discretion
- Managed vehicle intake, parking logistics, and secure handling of high-value property while maintaining strict safety and accountability standards
- Delivered exceptional customer service, resolving concerns promptly and maintaining positive relationships with clients and stakeholders
- Coordinated workflow and prioritized tasks in fast-paced conditions to ensure efficiency and service continuity
- Demonstrated trustworthiness, attention to detail, and risk awareness in handling valuable assets
- Supported team operations through clear communication, reliability, and adherence to organizational policies and service standards
Carpet Cleaner
Pfeiffer’s Carpet and Upholstery Cleaning LLC
05.2006 - 09.2007
- Performed professional carpet and upholstery cleaning using specialized equipment and cleaning solutions
- Assessed carpet conditions to select appropriate cleaning methods for stain and dirt removal
- Maintained and operated cleaning equipment safely and ensured proper care and storage
- Delivered excellent customer service, addressing client questions and ensuring satisfaction
- Followed safety protocols and chemical handling guidelines to protect clients, self, and property
- Coordinated work efficiently to meet schedules and complete projects on time
Education
Bachelor of Science - Business Marketing/Management
University of Phoenix
Tempe, AZNo Degree - Business Marketing/Management
Seattle Pacific University
Seattle, WASkills
- Leadership & team management
- Risk assessment & crisis response
- Strategic decision-making & integrity
- Policy implementation & compliance
- Operational oversight & efficiency
Timeline
Correctional Officer
South Correctional Entity
07.2014 - Current
Guest Services
Fairmont Hotels and Resorts
03.2008 - 07.2014
Valet Parking Attendant
Republic Parking
09.2007 - 03.2008
Carpet Cleaner
Pfeiffer’s Carpet and Upholstery Cleaning LLC
05.2006 - 09.2007
Bachelor of Science - Business Marketing/Management
University of Phoenix
No Degree - Business Marketing/Management
Seattle Pacific University