Susan Guo
Jamaica
Summary
Customer service representative, shift leader, and a business major student with strong experience in customer service, retail operations, and information systems. Seeking opportunities to apply current skills, such as customer service and organization, to contribute to company growth along with professional growth.
Overview
9
9
years of professional experience
Work History
Sales Representative
Popmart
Flushing
11.2024 - Current
- Provide customer service by engaging with shoppers, answering inquiries, and providing product recommendations
- Maintain in-depth knowledge of Popmart's collectible toys and product lines to drive sales and promote brand loyalty
- Processed transactions using the POS system and ensured accurate cash handling and end-of-day balancing
- Managed stock levels by restocking shelves, organizing displays, and assisting with inventory checks
- Contribute to achieving store sales targets and KPIs
- Train new employees on company policy, product knowledge, and basic store operations following the SOP guide
Research Intern
First2Network
Beckley
06.2020 - 07.2025
- Collaborated with other STEM research interns to gather scientific information to establish a database for NASA
- Analyzed graphs and data to share with research leaders
- Research new information and apply already known knowledge to research projects
- Created PowerPoint slides to scientists to share to peers and scientists in the organization
- Participated in team-building and leadership activities provided by the organization
Retail Sales Associate
Skechers
Jamaica
04.2021 - 12.2024
- Assisted customers with product selection and inquiries
- Operated cash registers and processed transactions
- Maintained organized merchandise displays to enhance visibility
- Handled inventory restocking and ensured product availability on shelves
- Executed daily cleaning duties to maintain store cleanliness and safety
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
Front of House Supervisor
China Buffet
Ripley
08.2016 - 06.2020
- Ensured restaurant operations run smoothly in the dining area and kitchen
- Assisted staff when needed, including answering the phone, packaging delivery and pick-up orders, serving food and beverages, and cleaning
- Processed cash and card transactions using the POS system and balanced the cash drawer at the end of the day
- Trained new employees on restaurant policies and procedures
- Provided feedback to employees regarding performance and customer satisfaction
Education
Bachelor of Science - Business
CUNY School of Professional Studies
New York, NY12-2025
Associate of Science - Business Administration
Queensborough Community College
Oakland Gardens, NY01-2022
Skills
- Customer service
- Sales analysis
- Project management
- Data interpretation
- Inventory management
- Visual merchandising
Languages
Chinese (Mandarin)
Native/ Bilingual
Fuzhounese
Professional
Timeline
Sales Representative
Popmart
11.2024 - Current
Retail Sales Associate
Skechers
04.2021 - 12.2024
Research Intern
First2Network
06.2020 - 07.2025
Front of House Supervisor
China Buffet
08.2016 - 06.2020
Bachelor of Science - Business
CUNY School of Professional Studies
Associate of Science - Business Administration
Queensborough Community College
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