Susan Guthrie
Henryville,IN
Summary
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Focused professional motivated to deliver seamless and pleasant healthcare experience to patients. Offering extensive background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing, and drawing blood samples and preparing treatment rooms for examinations.
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Advanced ENT and allergy
Louisville , KY
04.2019 - Current
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Filed insurance claims forms in accordance with applicable regulations.
- Explained treatment procedures and physicians' instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Registered new patients into practice management software program accurately entering demographic information.
- Collected samples from patients for laboratory testing purposes.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Changed dressings on wounds to prevent infection and check for healing.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Contacted medical facilities to schedule patients for admission.
- Measured vital signs and took medical histories to prepare patients for examination.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Documented notes during patient visits.
- Processed orders for medical supplies and lab equipment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Incorporated outside records into charts and EHR.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Provided assistance to medical staff in performing minor surgical procedures.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Prepared treatment rooms for patient examinations.
- Cleaned and maintained medical equipment following procedures and standards.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Administered injections, medications and treatments as directed by the physician.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Team Leader
Advanced ENT and allergy
Louisville , KY
05.2021 - 12.2024
- Assigned projects and distributed tasks to team members as per area of expertise.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Facilitated training sessions for new employees on company policies and procedures.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Ensured compliance with all safety regulations in the workplace.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained a positive work environment that promoted collaboration between team members.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified needs of customers promptly and efficiently.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Offered training and support to keep team members motivated and working toward objectives.
- Worked closely with human resources to support employee management and organizational planning.
- Maintained daily inventory to facilitate successful material distribution.
- Managed conflict resolution within the team to maintain a positive work environment.
- Maintained positive working relationship with fellow staff and management.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed routine maintenance and repair.
- Managed household errands and other essential duties.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Labeled boxes and placed in outbound collection areas.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
Medical Assistant
Norton Hospital
Louisville , KY
03.2016 - 03.2019
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Filed insurance claims forms in accordance with applicable regulations.
- Assisted back office patient processes to reduce office wait times.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Collected samples from patients for laboratory testing purposes.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Changed dressings on wounds to prevent infection and check for healing.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Did injections and would draw blood work.
Medical Technician
Clark memorial hospital
Jeffersonville , IN
10.2011 - 08.2017
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Filed insurance claims forms in accordance with applicable regulations.
- Responded to patient callbacks and phone-in prescription refill requests.
- Collected samples from patients for laboratory testing purposes.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Education
Qualified Medical Assistant
Indiana Health Carrers
Sellersburg, IN03-2012
Cna -
Indiana Health Care
Sellersburg, IN05-2009
High School Diploma -
Henryville Highschool
Henryville, IN06-2000
Some College (No Degree) - Nursing
Indiana University Southeast
New Albany, INSkills
- Intake control
- Medical office administration
- Phlebotomy
- Check-in coordination
- Patient-focused care
- Vital sign monitors
- Restocking lab supplies
- Laboratory specimen collection
- [Type] coding
- Venipuncture and phlebotomy
- Clinical and administrative support
- Health screening coordination
- EMR / EHR
- Traction equipment
- Complex Problem-solving
- Specimens collection and processing
- Equipment sterilization
- Patient assessments and care
- Professionalism and ethics
- Biometric screening
- Stocking supplies
- Documentation expert
- Reliable team player
- Telehealth coordination
- Prioritizing stat orders
- Respiratory equipment utilization
- Wound care and irrigation
- Indirect patient care
- Appointment reminders
- Professional bedside manner
- Prescription refills
- Quick problem solver
- Analytical decision-making skills
- Compassionate caregiver
- Valid [state] driver's license
- Dementia and Alzheimer's care
- Electronic medical records
- Adaptable
- Pulmonary function tests (pfts)
- Medical terminology proficiency
- Emergency room procedures
- Phlebotomy techniques
- Electrodes placement
- Customer service
- Family education
Timeline
Team Leader
Advanced ENT and allergy
05.2021 - 12.2024
Medical Assistant
Advanced ENT and allergy
04.2019 - Current
Medical Assistant
Norton Hospital
03.2016 - 03.2019
Medical Technician
Clark memorial hospital
10.2011 - 08.2017
Qualified Medical Assistant
Indiana Health Carrers
Cna -
Indiana Health Care
High School Diploma -
Henryville Highschool
Some College (No Degree) - Nursing
Indiana University Southeast