Susan Hancock
Jonesboro,Arkansas
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SUPERVISOR - Nutritional Services
St. Bernards Medical Center
Jonesboro, Arkansas
07.2021 - Current
- Responsible for coordinating area function to maintain an efficient operation with quality outcomes, routinely, assigns and responsibly direct staff. Supervises the area and assures compliance with hospital policies, procedures, missions and standards.
TEAM LEADER- Nutritional Services
St. Bernards Medical Center
Jonesboro, AR
09.2017 - 07.2021
- Collaborated with the executive chef on menu planning for patients and customers that provides high quality meals within the budgeting guidelines.
Diet Office Clerk Assistant
St. Bernards Medical Center
Jonesaboro, AR
09.2013 - 09.2017
- Managed phone calls in every Department, Patients, Doctor and surrounding areas. Uses computer, fax machines, copiers. Maintains patients meals according to their diets and provide healthy menus.
Education
High School Diploma -
Sangat National High School
Philippines03.1996
Armed Forces of the Philippines - Army Training Diplomat / ROTC
Sangat National High School
Philadelphia, NY03.1996
Skills
- Staff Management
- Operations and Time Management
- Training and Mentoring
- Staff Discipline
- Process Monitoring and Improvement
- Complex Problem-Solving
- Policy Enforcement
- A Great Listener
Certification
- CPR Certified, Technical/Technician training class, Behavioral class, Personality Enhancement seminar, "QMS" Awareness seminar, "EMS" Awareness seminar, "OHSAS" Awareness seminar, Emergency preparedness and response seminar and "ERT" Emergency Rescue Team Seminar, Leadership training.
Timeline
SUPERVISOR - Nutritional Services
St. Bernards Medical Center
07.2021 - Current
TEAM LEADER- Nutritional Services
St. Bernards Medical Center
09.2017 - 07.2021
Diet Office Clerk Assistant
St. Bernards Medical Center
09.2013 - 09.2017
High School Diploma -
Sangat National High School
Armed Forces of the Philippines - Army Training Diplomat / ROTC
Sangat National High School
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