Hi, I’m
Susan Harden
Senior Pre-Sales Consultant
Charlotte,NC
Summary
An accomplished Financial Services Solution Consultant, Susan has 15+ years of experience developing unique client value propositions to achieve client goals and outcomes. An experienced professional with a proven track record of enabling customers to simplify and digitize complex banking processes to maximize business performance and results. An active blogger, panelist, and regular presenter at financial service forums including American Banker, UK Finance, RFi Group on topics ranging from Small Business Banking, Digital Loan Origination, Data-Driven Process Automation and more.
Overview
16
years of professional experience
Work History
MambuCharlotte, NC
Senior Pre-Sales Solution Consultant
09.2021 - 05.2023
Job overview
- Lead interactions with prospects, existing customers, partners and sales team to deeply understand operational needs, business objectives in order to prepare solution materials, product demonstrations, supporting proofs of concept and any other work required to help the customer understand how Mambu is the right solution for their business needs.
- Prepare Requests for Proposal (RFP) leveraging detailed knowledge of the industry, market dynamics, customer problem statement and product Manage handover activities from sales engagement to onboarding delivery team and coordinate with product management on any new features, changes or enhancements.
- Engage with marketing for content creation including panel discussion, demo videos, sales demo environments, case studies, blog posts and other collateral.
- Identify and engage with ecosystem partners to ensure delivery of end to end solutions that address customer wholistic requirements and support market growth opportunities.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
OracleCharlotte, NC
Senior Pre-Sales Consultant | North America & EMEA
01.2018 - 01.2021
Job overview
- Develop and present Oracle's unique business and technical value proposition and identify proper solution fit for client's needs.
- Create an implementation approach and strategy that balances risk and client value realization while focusing on digital transformation.
- Provide recommendations and leadership throughout all phases of the sales cycle from discovery to closure and effectively manage customer relationships from a solution perspective.
- Authored and delivered C-level presentations and proposals throughout various stages of the sales cycle.
- Analyzed market indicators to develop new banking industry market opportunities.
- Drive partner engagement to enhance alignment with customer needs and solution engagement.
- Collaborate with client's business and IT stakeholders to ensure that solution meets customer requirements and meets business objectives.
OracleSydney, Australia
Senior Pre-Sales Consultant | JAPAC
01.2007 - 01.2018
Skills
- Financial Services
- Retail Banking
- Business Banking
- Digital Transformation
- Value Propositions
- Event Presenter
- Mortgage Origination
- Sales & GTM Strategies
- Customer Experience
- Banking Transformation
- Business & Technical Solutions
- Blogger & Panelist Speaker
Publications & Videos
“Leveraging Data to Drive a Simplified Origination Experience,” American Banker, December 26, 2019 (https://www.americanbanker.com/video/leveraging-data-to-drive-a-simplified-origination-experience).
Harden, Susan. “Why ‘Time to NO' is as important as ‘Time to YES' in the Loan Origination Process,” LinkedIn, October 22, 2019 (https://www.linkedin.com/pulse/why-time-important-yes-loan-origination-process-susan-harden/).
Harden, Susan. “The Critical Role of DATA in Improving ‘turn-around times' in SMB Origination,” LinkedIn, August 27, 2019 (https://www.linkedin.com/pulse/critical-role-data-improving-turn-around-times-smb-susan-harden/).
“Dealing with the Pain Points in the Business Lending Space,” American Banker, January 2, 2019. (https://www.americanbanker.com/video/dealing-with-the-pain-points-in-the-business-lending-space).
Professional Training
MEDDPICC
Customer Centric Selling
Selling with Value
Executive Conversation
TARGET Account Solution Selling
ITIL
Universe Basic
Unix Administrator