Susan Hayes
Highland Park,IL
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
21
21
years of professional experience
Work History
Account Manager
Doodad Printing
Lancaster, PA
05.2018 - Current
- Dynamic Account Executive with a passion for sales and client servies, extensive entrepreneurial background, and expertise in landing new business, retaining accounts and enhancing profit channels.
- Strong, self-starting leader seasoned in growing professional networks, influencing decision-makers and devising successful strategies.
- Collaborative and strategic colleague with deep background in customer relationship management.
- Secured 20 new high-value accounts through consultative selling, effective customer solutions and compelling business opportunities.
- Managed book of business worth $3.2 million in 2021 across over 100 accounts.
- Expanded sales year over year by at least 20% since I started four years ago, when my overall anticipated budget and earned sales were half what they were in 2021.
- Developed highly profitable pipeline based on multiple sales penetration techniques which contributed to annual revenue goals by selling new servies and developing new accounts.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms. Oversaw new business development and customer servicing.
- Expanded sales year over yearrenewing customer relations.
Private Chef
Doorbell Diner
Boston, MA
02.2005 - 05.2018
- Created an position for myself to provide must-have services such as customized meal plans based on client dietary restrictions and preferences.
- Provided reliable services that catered to all the clients culinary needs such as easy-to-read cooking preparation instructions for clients.
- Trusted to be around clients family and in their homes and also in preparation of menu items and customer special requests.
- Oversaw business operations, inventory control, and became invaluable asset to the family by anticipating their needs and providing services they soon came to find necessary.
- Exceeded expectations by delivering high food quality standards and providing the latest in products and dietary trends, while working with seasonal and traditional foods.
- Lead, created, designed and managed dinner parties and other event requiring food and entertainment.
Inside Wholesaler
Liberty Mutual Funds
Boston, MA
03.1998 - 08.2000
- Prepared and delivered clear, convincing and professional presentations to small and large audiences.
- Planned and managed deployment of resources to maximize territory sales.
- Identified needs of customers through successful questioning and listening techniques.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Presented professional image consistent with company's brand values.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Prioritized tasks and projects to meet tight deadlines.
- Completed call reports, paperwork and on-going personal training by required deadlines.
- Contributed to team objectives in fast-paced environment.
Sales Representative
HarvardNet
Boston, MA
06.1996 - 03.1998
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Expanded customer base and boosted profit within product line.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Cold-called leads and closed large number of new sales over several months.
Education
Bachelor of Arts - International Relations And East Asian Studies
Boston University
Boston, MA05.1995
Skills
- New account creation
- Order management
- Account verification
- Networking skills
- Coordinating documents
- Account management
- Converting leads
- Sales Reporting
- Account development
- Client rapport
- Cold calling skills
- Client Development
- Relationship building and management
- Lead prospecting
Kids, Cooking, Running and Hiking
Mother of Harvey (14), Ilsa (13), Mickey (8).
Timeline
Account Manager
Doodad Printing
05.2018 - Current
Private Chef
Doorbell Diner
02.2005 - 05.2018
Inside Wholesaler
Liberty Mutual Funds
03.1998 - 08.2000
Sales Representative
HarvardNet
06.1996 - 03.1998
Bachelor of Arts - International Relations And East Asian Studies
Boston University
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