Susan Headley
Edwards Lifesciences
Hanceville,AL
23
years of professional experience
Accomplished Sales Manager offering over 15 years of experience developing and maximizing cardiac sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Goal-oriented senior territory manager with distinguished experience in structural heart and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures and efficiencies while optimizing employee talent. Dedicated cardiac professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Work History
Senior Territory Manager
10 Years 1 Month- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Exceeded targets by building, directing, developing and motivating high-performing field clinical specialists team.
- Established successful account relationships with structural heart teams by building rapport and maintaining consistent communication.
- Exceeded sales quotas and increased profitability through effective sales strategy, business planning and cultivating older and securing new customer relationships.
- Procedural planning utilizing echo, CT and cath imaging to ensure optimal patient outcome.
- Building strong physician and key team player relationships with program support using company education training, national and local society meetings, VIP home office visits.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness to referring physicians and structural heart teams.
- Sales Excellence 2018, 2019. Presidents Club 2017. Contender for 2021 Presidents Club.
Field Clinical Specialist III
5 Years 6 Months- Reviewed data collection across settings to determine progress and participated in professional clinical review of programs.
- Field trainer to newly hired field clinical specialist and territory managers.
- Established and maintained relationships with customers, hospitals and physicians and obtained new users for products and services.
- Gave presentations to conference attendees, clinicians and administrators.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Managed sales plan activities, promotions, and product launches.
- Consulted with structural heart teams to establish new business partnerships through exploratory and informative meetings focused on value and benefits of device solutions.
- Performed case coverage throughout US at moments notice.
- Managed case support in 7 states
Clinical Account Manager
6 Years- Heart Failure trial top implanter.
- Educating cardiologists and teams of implant procedures and qualifications and indications for heart failure trial.
- Collecting accurate data for research entry during procedure.
- Performed in home visits for equipment set up and troubleshooting for accurate readings.
- CardioMEMs for Endovascular AAA use- Clinical and product knowledge to navigate physicians through implantation.
- Maintaining large territory though excellence communication, contracts and inventory replenishment.
- Develop action plans to maintain territory and increase of opening new accounts.
Registered Nurse First Assistant
1 Year 10 Months- Worked as first assist during vascular surgical procedures, as well as performing suturing, assisting during procedures, femoral cutdowns, access for endovascular procedures, removing vein, and overseeing recovery.
- Educated and taught vascular residents, fellows and staff on vascular anatomy and performing vascular procedures.
- Reviewed patient charts noting allergies, labs pertinent medical history information and abnormal physical findings..
- Reviewed medical testing requests to determine validity of diagnostic testing requests.
Education
Associate of Science - Registered Nurse First Assistant
Associate of Science - Registered Nurse
Skills
Staff Training and Development; Leading by Example
Excellent Customer Service
Detail-Oriented
Operating Procedures and Policies
Market Trend Analysis and Marketing Strategy Analysis
Problem Solving
Verbal and Written Communication. Presentation and public Speaking
Sales Program Coordination and Sales Quota Management
Strong Relationship Building
Critical Decision Making in Stressful Situations
Product and Service Promotion
Team Recruiting and Onboarding
Timeline
Senior Territory Manager
Edwards Lifesciences
09.2016 - CurrentRead More
Field Clinical Specialist III
Edwards Lifesciences
03.2011 - 09.2016Read More
Clinical Account Manager
CardioMEMs
03.2005 - 03.2011Read More
Registered Nurse First Assistant
University Of Alabama At Birmingham Hospital
05.2003 - 03.2005Read More
Wallace State Community College - Hanceville
Associate of Science from Registered Nurse
Read More
Southwest Florida College
Associate of Science from Registered Nurse First Assistant
Read More