Susan Heard, BSN, RN, CDP, PACS
Daytona Beach,FL
Summary
Registered Nurse with 18+ years of experience in management, leadership, coaching, and sales. Skilled in identifying the needs of a team and providing solutions.
Overview
30
30
years of professional experience
Work History
Regional Patient Access Manager-Southeast
Neurocrine Biosciences
03.2023 - Current
- Ensured compliance with HIPAA regulations related to protecting the privacy of protected health information
- Provide support and educaton to healthcare providers on patient support programs, specialty pharmacy distribution and local pharmacy options
- Work cross functionally and collaboratively with field sales, market access and commerical operations
- Coached RPAM nation on LTC at the national field meeting ("Coffee talk with Sue") and co-creator of the LTC checklist and LTC glossary
- Polaris Pharmacy Lead
- Pharmacy vetting and onboarding of local and closed-door pharmacies
- Work closely with RSM's (Psych, Neuro, LTC) and team members with constant flow of communication of any opportunities or challenges of key accounts
- Introduced technology options for Electronic (PA) submission, payer criteria, forms, process's, letter of medical necessity, appeals, step edits and formulary exception requests
Long Term Sales Account Specialist
Neurocrine Biosciences
01.2022 - 02.2023
- Director Council Member
- Regional Sales Trainer
- Assisted manager with onboarding new team members and training
- Team call lead
- LTC 2022 - Summer Virtual Pocket Meeting-AIMS Training and Blue Man. Co-contributer of educating and demonstration
- Strong collaborations with all team members including Psych and Neuro Manager and their teams, KAM, RMM, CPL's, & Market Access
- Marketing committee member
- Feb 2023 - Number 1 in region
Executive Long Term Care Renal Specialist
AstraZeneca Pharmaceuticals
01.2021 - 01.2022
- Educated and influenced customers while building strong relationships and growing share
- Established strong relationships with LTC pharmacies that serviced my territory
- Omnicare pharmacy switched 120 EKITS based on strong long term relationships with the general manager and pharmacy director
- Lead team calls
Senior Long Term Care Sales Specialist
Acadia Pharmaceuticals, Inc.
08.2018 - 01.2021
- Key contributer to the company in multiple areas including "Coffee talk with Sue" and developing a care plan for Parkinson's Disease Psychosis that was endorsed by NADONA, PCC, & GAPNA
- Most valuable player 2019
- Built strong relationships with key accounts through regular visits and follow-ups
Adjunct Professor
Daytona State College
04.2010 - 12.2018
- Educated and trained psychiatric nursing students through their clinical rotation
Long Term Care Neuroscience Area Manager
Avanir, Inc.
01.2017 - 08.2018
- Direct sales - LTC
- Started territory 52 out of 82 counterparts, ended Q2 number 5, Q3 number 1 in the country
- President's Club recipient 2017 - Top 5 Rank
Director of Nursing
Indigo Manor Nursing and Rehabilitation Center
11.2011 - 01.2017
- Managed 18 managers and 125 staff members at a 173 bed skilled nursing facility
- Assessed competency of clinical staff to promote quality, continuity, and safety
- Reviewed incident reports submitted
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships
- Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards
- Served as a mentor for new nurses, providing support during their transition into the organization
- Implemented and directed clinical services and operations to deliver competent, quality care
- Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary
- Developed and implemented nursing policies, procedures, and protocols to ensure patient safety
- Collaborated with physicians and other healthcare providers to coordinate patient care plans
- Organized educational programs for nurses such as seminars, lectures, workshops
Assistant Manager - Charge Nurse
Halifax Health
01.2006 - 05.2011
- Supervised daily operations including scheduling shifts, assigning duties
- Mentored staff and coached team members
- Resolved conflicts between team members in an effective manner
- Collaborated with management on developing strategic plans for achieving business goals
Owner/Manager
UnLIMBited Prosthetic & Orthotic Services, Inc.
11.1996 - 10.2002
- Managed daily operations of business, including hiring and training staff
- Oversaw budgeting and financial management
- Identified new opportunities for growth and expansion
- Reviewed and verified accuracy of patient insurance information and billing documents.
- Processed and monitored invoices, payments, and adjustments to ensure timely payment from insurance companies.
- Generated monthly reports to document financial status of accounts receivable.
- Prepared detailed claims for submission to insurance companies according to policy guidelines.
- Analyzed patient accounts for errors or discrepancies in order to resolve issues quickly.
Medical Biller and Coder
Florida Eye Clinic
Altamonte Springs, FL
10.1994 - 10.1996
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
- Verified accuracy of patient information and insurance data in billing system.
- Submitted claims to insurance companies electronically or by mail.
- Resolved denied claims by researching payer requirements and preparing appeals.
- Reconciled accounts receivable to ensure accuracy of payments received.
- Maintained up-to-date knowledge of coding regulations and changes in reimbursement policies.
- Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
Education
Bachelor of Science - Nursing
Nova Southeastern University
Davie, FL08-2010
Associate of Science - Nursing
Daytona State College
Daytona Beach, FL12-2005
Skills
- Strong Leadership
- Effective Problem Solving
- Team Management
- Employee Supervision
- Employee Performance Evaluations
- Time Management
- Problem-Solving Abilities
- Training and Mentoring
- Teamwork and Collaboration
Accomplishments
- Quality Caregiver of the year - Halifax Health 2010
- Nurse of Excellence - Halifax Health 2008
- Woman of the Year - Four Townes Business and Professional Woman's Club 2000
- Woman of the Year by the Orange City Chamber of Commerce 1999
- Director of the Year by the Orange City Chamber of Commerce 1998
Timeline
Regional Patient Access Manager-Southeast
Neurocrine Biosciences
03.2023 - Current
Long Term Sales Account Specialist
Neurocrine Biosciences
01.2022 - 02.2023
Executive Long Term Care Renal Specialist
AstraZeneca Pharmaceuticals
01.2021 - 01.2022
Senior Long Term Care Sales Specialist
Acadia Pharmaceuticals, Inc.
08.2018 - 01.2021
Long Term Care Neuroscience Area Manager
Avanir, Inc.
01.2017 - 08.2018
Director of Nursing
Indigo Manor Nursing and Rehabilitation Center
11.2011 - 01.2017
Adjunct Professor
Daytona State College
04.2010 - 12.2018
Assistant Manager - Charge Nurse
Halifax Health
01.2006 - 05.2011
Owner/Manager
UnLIMBited Prosthetic & Orthotic Services, Inc.
11.1996 - 10.2002
Medical Biller and Coder
Florida Eye Clinic
10.1994 - 10.1996
Bachelor of Science - Nursing
Nova Southeastern University
Associate of Science - Nursing
Daytona State College
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