Susan Heathcote
Des Moines,IA
Summary
Dynamic and results-driven professional with a strong customer service focus and proven employee training expertise,Adept at motivating teams to enhance performance and maintain high standards. Skilled in cash handling and inventory management, ensuring operational efficiency and safety in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Donation Attendent
Goodwill
Des Moines, IA
03 2024 - Current
- Sorted and performed quality control measures of donated items
- Assisted in loading and unloading of transport trucks.
- Prepared shipments of items for transport to alternate locations.
- Assisted donors with unloading items, ensuring proper handling of delicate or valuable donations.
- Implemented inventory management techniques to optimize storage space utilization for incoming donations.
- Trained new Donation Attendants in proper procedures, contributing to overall team success and cohesion.
Customer Service/ Driver
Walmart
Altoona, IA
07.2021 - 01.2025
- Improved customer satisfaction by providing timely and efficient delivery services
- Adhered to strict deadlines while maintaining professionalism under pressure from time-sensitive deliveries.
- Communicated effectively with dispatchers regarding any delays or changes in schedule for prompt resolutions.
- Kept accurate records of mileage, fuel consumption, and maintenance expenses for costeffectiveness.
Customer Service Representative
Peo international
Des moines Iowa
06 2019 - 06 2021
- Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
- Moved, rearranged and dusted furniture and fixtures using spiraling technique to prevent dust resurface.
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
Administrative Assistant
American legion
06 2005 - 06 2019
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Home school
05.1994
Skills
- Customer service focus
- Employee training
- Team motivation
- Staff supervision
- Performance improvement
Certification
Fork lift Certification
Timeline
Customer Service/ Driver
Walmart
07.2021 - 01.2025
Lead Donation Attendent
Goodwill
03 2024 - Current
Customer Service Representative
Peo international
06 2019 - 06 2021
Administrative Assistant
American legion
06 2005 - 06 2019
Home school