Susan Hendrix
Lubbock,TX
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Susan Hendrix Insurance
Lubbock, TX
05.2009 - Current
- Identified opportunities to cross-sell additional policies or services for existing customers.
- Conducted customer needs assessments to identify suitable coverage levels and options.
- Assisted in resolving billing inquiries, processing payments, and addressing customer service concerns.
- Developed and implemented sales strategies to enhance insurance product market share.
- I have successfully worked from my home office for 14 of the 16 years I have been a Licensed Insurance Agent.
Education
Bachelor of Science - Finance
Mississippi State University
Starkville, MSSkills
- Insurance sales strategy
- Client Relationship Management
- Client Service
- Product knowledge mastery
- Sales strategy development
- Customer follow-up
- Customer Service
- New Client Acquisition
Certification
- CLTCCertificate in Long Term Care PlanningHeld this certification for over 15 years.
- Life and Health Insurance LicensesCurrently Licensed in 18 States.
- Successfully Completed Many Insurance Training Courses over the years to keep my licenses current.
Affiliations
- I love to grow, harvest and eat my own vegetables.
- I am an avid Mississippi State University Bulldog Fan! HAIL STATE!
- IMy favorite dog is the dachshund. I have several throughout my lifetime.
- I enjoy traveling to new places to taste wines that are new to me!
- Family and Friends are my lifeline.
- I may not have been born in Texas, but it is HOME!
Timeline
Licensed Insurance Agent
Susan Hendrix Insurance
05.2009 - Current
Bachelor of Science - Finance
Mississippi State University
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