Susan Henry
New Bern,NC
Summary
Dynamic professional with a proven track record in small business operations and customer relations. As Owner of Independent Living Home Care Agency, I enhanced client satisfaction through relationship building and efficient processes. Leveraging critical thinking and communication skills, I successfully mentored staff and expanded the business into new markets, driving growth and loyalty.
Overview
16
16
years of professional experience
Work History
Owner
Independent Living Home Care Agency, LLC
12.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded business into new markets, cond
Registered Nurse
Home Life Care
02.2010 - 12.2022
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Education
General Education Degree -
Craven Community
New Bern, NC03-2009
Nursing
Craven Community College
New Bern, NC03-2002
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner
Independent Living Home Care Agency, LLC
12.2022 - Current
Registered Nurse
Home Life Care
02.2010 - 12.2022
General Education Degree -
Craven Community
Nursing
Craven Community College
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