Susan Hermes

General bookkeeping duties: Accounts receivable, accounts payable, payroll, and tax reporting; emphasis on oil field related software.

• Oversee office financial management, including AP/AR and payroll administration
• Maintain impeccable office organization to support efficiency, professionalism and performance objectives

• Acted as one main point of contact for patients, doctors and dental staff by maintaining high levels of communication.
• Worked with patients to schedule tests and procedures.
• Encouraged patients to schedule recommended procedures.
• Educated patients by explaining preparation instructions for upcoming dental procedures.
• Met with patients to discuss current and future treatment.
• Explained upcoming treatment preparation, instructions and other facts to patients.
• Maintained confidentiality of patient data and condition to safeguard health information.
• Explained treatment choices to patients and helped determine best options.
• Educated patients on dental benefits and coordinated proper payment with insurance companies.

• Maintained, organized and stocked teller window areas.
• Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
• Sent and received virtual payroll and invoices for contracted company customers.
• resolved discrepancies and issues regarding customer bank accounts.

• Greeted patients and visitors in-person and via telephone calls
• Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure patient satisfaction
• Kept reception area clean and neat to give patients a positive impression of the company
• Greeted incoming patients in a professional manner and provided friendly, knowledgeable assistance
• Answered telephone inquiries from patients, vendors and the public
• Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping
• Corresponded with patients through email, telephone, or postal mail
• Scheduled dental surgeries and procedures for multiple surgeons and booked operating rooms
• Schedule patients on a daily basis,
• Filed dental/medical insurance claims as needed

• Responsible for creative design for prominent clothing displays
• Worked directly with corporate to achieve sales goals
• Human Resource management-hiring/ firing sales staff and scheduling