Susan Herring
Tallahassee,FL
Summary
Adept at account reconciliation and fostering strong client relations, . My proactive approach and attention to detail ensured efficient data management and enhanced customer satisfaction. Skilled in Microsoft Office and known for exceptional time management, I excel in fast-paced environments, consistently meeting deadlines.
Overview
25
25
years of professional experience
Work History
Account Receivable Specialist
Ensemble Health Partners
Tallahassee, FL
02.2024 - Current
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Improved client satisfaction with clear, timely communication regarding billing issues and inquiries.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Reduced errors in billing, implementing rigorous quality control measures on invoice generation.
- Reduced manual data entry errors, implementing automated data capture and reconciliation tools.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Patient Account Coordinator II
Tallahassee Memorial Hospital
Tallahassee, FL
02.2004 - 02.2024
- Implemented effective organizational systems to manage high volumes of patient accounts, ensuring timely completion of tasks.
- Facilitated clear communication between patients, healthcare providers, and insurance companies to resolve discrepancies and maintain positive relationships.
- Entered client details and notes into system for interdepartmental access and review.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Responded to customer inquiries and provided detailed account information.
- Researched billing errors and discrepancies to initiate corrective action.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Increased accuracy in payment postings by carefully reviewing remittance advices and applying adjustments as needed.
- Reduced errors in claim submissions, ensuring thorough verification of patient information and coverage details.
- Maintained strict confidentiality when handling sensitive patient information, adhering to HIPAA guidelines at all times.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Ambulance Secretary
Tallahassee Memorial Hospital
Tallahassee, FL
04.2000 - 01.2004
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
Lead Bank Teller
Tallahassee Memorial Hospital
Tallahassee, FL
10.1999 - 04.2000
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Implemented security measures to protect bank assets, reducing instances of fraud and theft.
- Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Replenished ATM funds in empty canisters prior to validation process.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Answered inquiries regarding checking and savings accounts and other related products.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Maintained friendly and professional customer interactions.
Education
High School Diploma -
Pelham High School
Pelham, GA05-1982
Skills
- Data inputting
- Account Reconciliation
- Accounts Receivable
- Investigative research
- Strong client relations skills
- Customer service support
- Codes reviewing
- Claims Processing
- Dispute Resolution
- Research and due diligence
- Statement issuing
- Bill processing
- Billing dispute resolution
- Adjustment posting
- Microsoft Office
- Attention to Detail
- Time Management
- Data Entry
- Handling Confidential Materials
- Proactive and Self-Motivated
- Data Entry and 10-Key
- Statement Review
- Critical Thinking
- Information gathering and analysis
Gardening and crafting
I enjoy planting, nurturing and watching as my flowers bloom and vegetables produce. What I liklike about crafting in particular is finding something old and refurbishing it into something new.
Timeline
Account Receivable Specialist
Ensemble Health Partners
02.2024 - Current
Patient Account Coordinator II
Tallahassee Memorial Hospital
02.2004 - 02.2024
Ambulance Secretary
Tallahassee Memorial Hospital
04.2000 - 01.2004
Lead Bank Teller
Tallahassee Memorial Hospital
10.1999 - 04.2000
High School Diploma -
Pelham High School