Susan Hesse
Hollywood
Summary
Flight attendant with extensive inflight customer service expertise, ensuring safety for both crew and passengers. Proficient in managing passenger baggage stowage and addressing customer needs effectively. Trained in crew resource management to facilitate conflict resolution and enhance team collaboration.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit Airlines Inc.
Dania Beach
04.1999 - 05.2026
- Ensured passenger safety through thorough pre-flight safety checks and briefings.
- Responded to in-flight emergencies following established safety protocols and procedures.
- Coordinated in-flight service operations, ensuring timely food and beverage distribution to enhance passenger experience.
- Provided personalized customer service by assisting passengers with inquiries and needs, contributing to overall satisfaction.
- Completed trainings in customer service, conflict resolution techniques, and safety procedures to maintain compliance with industry standards.
Education
Bachelor of Arts - English
Francis Marion University
Florence, SC06-1992
Skills
- Cabin management
- Safety protocols
- Safety procedures
- Emergency response
- Passenger assistance
- Service excellence
- Conflict resolution
Certification
- FAA Certification
Timeline
Flight Attendant
Spirit Airlines Inc.
04.1999 - 05.2026
Bachelor of Arts - English
Francis Marion University