Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
SUSAN HOLLAND

SUSAN HOLLAND

Smithfield,VA

Summary

Detail-oriented Account Manager with over a decade of comprehensive experience managing client accounts/relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.

Overview

17
17
years of professional experience
1
1
Certification

Work History

ACCOUNT MANAGER/Office Manager

COMMONWEALTH INSURANCE CENTER
Smithfield, VA
08.2020 - Current
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Provided training and guidance to new Account Managers.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.
  • Analyzed client data and identified opportunities for growth.
  • Developed successful customer relationships to boost sales opportunities.
  • Renewed existing accounts by building relationships with clients.
  • Addressed customer questions and concerns regarding products and services.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Listened to customer needs to identify and recommend best products and services.
  • Greeted and assisted customers to foster positive experiences.
  • Supervised staff members, organized schedules and delegated tasks.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.

Commercial Lines Account Manager

THE BROADWELL AGENCY
NEWPORT NEWS, VA
04.2017 - 07.2020
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Assisted customers in filing claims as needed.
  • Ensured accuracy of all documentation including applications, invoices, certificates of insurance.
  • Reviewed client policies and identified areas of potential risk or coverage gaps.

Personal Lines Account Manager

COMMONWEALTH INSURANCE CENTER
HAMPTON , VA
05.2013 - 04.2017
  • Provided customer service to clients, including answering questions and resolving issues.
  • Developed relationships with clients and other insurance professionals to ensure client satisfaction.
  • Reviewed policies for accuracy and ensured that coverage met the individual needs of each client.

Commercial Lines Account Manager

The Colony Group
NEWPORT NEWS, Virginia
08.2007 - 04.2013
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Reviewed client policies and identified areas of potential risk or coverage gaps.
  • Ensured accuracy of all documentation including applications, invoices, certificates of insurance.

Education

CISR

NATIONAL ALLIANCE INSURANCE EDUCATION
ONLINE
01-2012

High School Diploma -

Menchville High School
Newport News, VA
06-1989

Skills

  • Customer Service
  • Account development
  • Account Management
  • Account Servicing
  • Account oversight
  • Business Needs Assessment
  • Preparing applications
  • Data Entry

Certification

  • P & C Insurance License
  • CISR Designation

References

References available upon request.

Timeline

ACCOUNT MANAGER/Office Manager

COMMONWEALTH INSURANCE CENTER
08.2020 - Current

Commercial Lines Account Manager

THE BROADWELL AGENCY
04.2017 - 07.2020

Personal Lines Account Manager

COMMONWEALTH INSURANCE CENTER
05.2013 - 04.2017

Commercial Lines Account Manager

The Colony Group
08.2007 - 04.2013

CISR

NATIONAL ALLIANCE INSURANCE EDUCATION

High School Diploma -

Menchville High School

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SUSAN HOLLAND