Susan Howard-Studstill
Forest Park,IL
Summary
I'm hardworking and professional, establishing and maintaining partnerships to support company needs.
Overview
26
26
years of professional experience
Work History
Substitute Teacher, K-12
ESS
McDonough, GA, GA
09.2023 - 05.2024
- Followed classroom plans left by class teacher.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Provided one-on-one support for students with learning disabilities.
Claims Adjuster
State Farm
Dunwoody, Georgia
10.2022 - 01.2023
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Reviewed medical records, police reports and other documents related to claim investigations.
Customer Service Agent
GSI
02.2014 - 03.2015
- Delivered fast and knowledgeable service for routine questions and service complaints
- Maintained revenue streams by exhausting every option before offering refunds
- Documented conversations with customers to track requests, problems, and solutions.
Flight Attendant
United Airlines
12.1997 - 08.2014
- Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times
- Ensured that prompt communications were distributed between the flight deck and cabin crew.
Education
Bachelor Of Arts - Psychology
Chicago State University
06.2002
Skills
- Microsoft
- Google Docs
- Superior Communication skills
- Conflict resolution
- Highly motivated
Timeline
Substitute Teacher, K-12
ESS
09.2023 - 05.2024
Claims Adjuster
State Farm
10.2022 - 01.2023
Customer Service Agent
GSI
02.2014 - 03.2015
Flight Attendant
United Airlines
12.1997 - 08.2014
Bachelor Of Arts - Psychology
Chicago State University