Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Howard-Studstill

Forest Park,IL

Summary

I'm hardworking and professional, establishing and maintaining partnerships to support company needs.

Overview

26
26
years of professional experience

Work History

Substitute Teacher, K-12

ESS
McDonough, GA, GA
09.2023 - 05.2024
  • Followed classroom plans left by class teacher.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
  • Provided one-on-one support for students with learning disabilities.

Claims Adjuster

State Farm
Dunwoody, Georgia
10.2022 - 01.2023
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
  • Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
  • Interpreted policy language to determine coverage for insureds under various lines of business.
  • Reviewed medical records, police reports and other documents related to claim investigations.

Customer Service Agent

GSI
02.2014 - 03.2015
  • Delivered fast and knowledgeable service for routine questions and service complaints
  • Maintained revenue streams by exhausting every option before offering refunds
  • Documented conversations with customers to track requests, problems, and solutions.

Flight Attendant

United Airlines
12.1997 - 08.2014
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times
  • Ensured that prompt communications were distributed between the flight deck and cabin crew.

Education

Bachelor Of Arts - Psychology

Chicago State University
06.2002

Skills

  • Microsoft
  • Google Docs
  • Superior Communication skills
  • Conflict resolution
  • Highly motivated

Timeline

Substitute Teacher, K-12

ESS
09.2023 - 05.2024

Claims Adjuster

State Farm
10.2022 - 01.2023

Customer Service Agent

GSI
02.2014 - 03.2015

Flight Attendant

United Airlines
12.1997 - 08.2014

Bachelor Of Arts - Psychology

Chicago State University
Susan Howard-Studstill