Susan Howard-Studstill
McDonough,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
29
29
years of professional experience
Work History
Substitute Teacher, K-12
ESS
McDonough, GA, GA
09.2023 - Current
- Followed classroom plans left by class teacher.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Provided one-on-one support for students with learning disabilities.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Customer Service Agent
GSI
02.2014 - 03.2015
- Delivered fast and knowledgeable service for routine questions and service complaints
- Maintained revenue streams by exhausting every option before offering refunds
- Documented conversations with customers to track requests, problems, and solutions.
Flight Attendant
United Airlines
12.1997 - 08.2014
- Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times
- Ensured that prompt communications were distributed between the flight deck and cabin crew.
Reservation Agent
TWA Airlines
Chicago, IL
08.1995 - 11.1997
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Education
Bachelor Of Arts - Psychology
Chicago State University
06.2002
Skills
- Microsoft
- Google Docs
- Superior Communication skills
- Conflict resolution
- Highly motivated
- Customer satisfaction measurement
Timeline
Substitute Teacher, K-12
ESS
09.2023 - Current
Customer Service Agent
GSI
02.2014 - 03.2015
Flight Attendant
United Airlines
12.1997 - 08.2014
Reservation Agent
TWA Airlines
08.1995 - 11.1997
Bachelor Of Arts - Psychology
Chicago State University