Susan Hutton
Clinton ,LA
Summary
Experienced Manager and Keyholder with over 36 years of experience in leadership roles in retail environments. Successful manager of teams up to 25 retail salespeople in large department stores. Fair and predictable leader with employee wellbeing as top priority.
Overview
41
41
years of professional experience
Work History
Department Supervisor With Keys
Bed Bath & Beyond
07.2003 - 07.2023
- Submitted reports to senior management to aid in business decision-making and planning.
- Researched issues to obtain appropriate answers to customer inquiries.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Monitored and restricted access to keys to maintain store security.
- Opened and closed store Number days per week by counting registers, making deposits, and storing and filing all daily paperwork.
Front End Manager
Bed Bath & Beyond
07.2003 - 07.2023
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Prepared agendas and took notes at meetings to archive proceedings.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Prepared weekly employee work schedules to meet operational needs.
- Evaluated employee performance and made recommendations for improvements.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Maintained strong customer relations and effective customer service standards.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Receiving Manager
Bed Bath & Beyond
07.2003 - 04.2020
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes, and methods to minimize costs and enhance schedules.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Gathered and processed merchandise returns.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Managed inbound receiving departments.
- Unloaded, sorted and stored incoming merchandise.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Conducted research to address shipping errors and packaging mistakes.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Receiving Manager
The Home Depot Inc
07.1982 - 06.2002
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes, and methods to minimize costs and enhance schedules.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Reviewed established business practices and improved processes to reduce expenses.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Gathered and processed merchandise returns.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Managed inbound receiving departments.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Unloaded, sorted and stored incoming merchandise.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Conducted research to address shipping errors and packaging mistakes.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Receiving Peer
The Home Depot Inc
07.1982 - 07.2002
- Regularly reviewed invoices and double-checked orders.
- Kept work areas clean, safe and organized.
- Utilized forklift to transport pallets of goods to and from warehouse.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Double-checked cargo inventories and documentation for accuracy.
- Placed, tagged, and secured merchandise in diverse designated areas.
Education
Belaire High School
Baton Rouge, LA05.1982
Skills
- Belt Conveyors
- Boosting (Machine Learning)
- Handling Complaints
- Money Transfer Systems
- Regulatory and Legal Compliance
- Organize Inventory
- POS Inventory System Operation
- Managing Inventory Stock
- Team Player
- Advising and Coaching
- Merchandise Promotion and Display
- Time Management
- Multitasking Strengths
- Disciplinary Action
- Delegation and Supervision
- Retail Security
- Managing Customer Needs
- Compliance Requirements
- Health and Safety Procedures
- Managing Cash Register
- Good Communication Skills
Timeline
Department Supervisor With Keys
Bed Bath & Beyond
07.2003 - 07.2023
Front End Manager
Bed Bath & Beyond
07.2003 - 07.2023
Receiving Manager
Bed Bath & Beyond
07.2003 - 04.2020
Receiving Manager
The Home Depot Inc
07.1982 - 06.2002
Receiving Peer
The Home Depot Inc
07.1982 - 07.2002
Belaire High School
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