Susan Ingram

• Effectively tend to the schedules of all household members while being flexible to last minute, and major life changes due to military.
• Execute daily routines in punctual manner as well as daily household tasks.
• Formulate and balance financial expenses and perform budget management, while identifying cost saving opportunities for a household of 6.

• Customer Interaction: Handled 50-100 calls per daily, answering questions and providing information on claims (disability, FMLA, etc.).

• Education and Guidance: Explained policy details, the claims process, and next steps to claimants and employers.

• Benefit Verification: Confirm eligibility and provide benefit details.

• Liaison: Act as a bridge between the claimant and the claims examiner.

• Documentation: Accurately log claim information in multiple systems, ensuring attention to detail.

• Problem-Solving: Identify issues, resolve complex queries, and escalate when necessary.

• Provided outstanding customer service tailored to fit the individual needs of the client
• Provided productivity solutions to handle time draining to do’s and overcome life hassles.
• Tailored services to fit the individual needs of the client.
• Made phone calls on behalf of client
• Sent emails to communicate with client on what they needed to be accomplished.
• Collaborated with team members on how to help better serve our clients.
• Overalls

• Collaborated with clients of all types to raise their profile and status through effective styling.
• Tailored styles, services, and products to meet the needs of individual clients while maintaining high levels of customer satisfaction.
• Evaluated each client's hair, roots, and physical features to determine the best style and cut plans.
• Took payments from customers and set up follow-up appointments.
• Entered sales into the register to process payments.
• Oversaw the front of the store, answered phones to schedule appointments, inventoried the sale area, and coordinated the schedules of 9 employees.
• Developed strong and lasting relationships with clients through consistent delivery of requested services and exceptional results.

• Specialized in cutting/styling children’s hair.
• Helping to make younger clients feel safe and happy.
• Communicating the wants and needs of the parents.

• Provided outstanding customer service and support to both walk-in and scheduled customers.
• Ensuring day to day salon operations run smoothly
• Creating schedules for staff members
• Monitored stock of beauty products and ordering supplies as needed
• Training new stylists
• Greeted clients and ensure that they were serviced by the right stylist
• Assisted in keeping financial record, bank deposit, and ensuring salon invoices were paid
• Performed services such as cutting, coloring, & styling client’s hair
• Keeping track of organization and cleaning