Susan Jackomin
Shreveport,LA
Summary
Proven Account Executive/Manager at Townsquare Media, adept in customer service and data-driven insights, significantly reduced churn to below 2%. Excelled in creating customized solutions, leading to enhanced client loyalty and satisfaction. Skilled in multitasking and teamwork, consistently surpassed sales targets, fostering long-lasting relationships and achieving Circle of Excellence at Mattress Firm.
Overview
17
17
years of professional experience
Work History
Account Executive/ Manager
Townsquare Media
08.2019 - Current
- Managed 250+ accounts monthly
- Lowered churn from 5+% to below 2%
- Participated in trade shows, conferences, and networking events to generate leads for new business opportunities.
- Continuously updated professional knowledge through industry training programs, webinars, workshops, staying current on market trends and new product offerings.
- Managed multiple projects simultaneously while maintaining high-quality standards for each account deliverable.
- Developed customized solutions for clients'' unique needs, resulting in increased satisfaction and loyalty.
Sales Manager
Mattress Firm
01.2008 - 07.2018
- Sold over a million dollars my last complete year
- Earned Circle of Excellence my last eight years employted
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Associate of Applied Business - General Associates
Austin Community College
Austin, TX05.2018
High School Diploma -
North Desoto High School
Stonewall, LA12.1993
Skills
- Data-driven Insights
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Problem-solving abilities
- Time Management
- Multitasking
- Sales Targeting
Timeline
Account Executive/ Manager
Townsquare Media
08.2019 - Current
Sales Manager
Mattress Firm
01.2008 - 07.2018
Associate of Applied Business - General Associates
Austin Community College
High School Diploma -
North Desoto High School
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