Susan Jackson
Bloomfield Hills,MI
Summary
Experienced Receptionist skilled in patient scheduling and appointment management. Enhances front desk operations and fosters a welcoming environment in healthcare settings. Streamlines office processes and manages medical records to optimize patient satisfaction and payment collection.
Overview
41
41
years of professional experience
Work History
Receptionist
Plastic Surgery of MichiganNovi
Novi, Michigan
10.2012 - Current
- Greeted and checked in patients to ensure smooth office flow
- Scheduled and confirmed patient appointments for efficient nurse and physician availability
- Answer phone and transfer patients to the appropriate personnel
- Verified and updated patient information prior to appointments to enhance accuracy and service quality
- Check out the patient and schedule their next appointment
- Collected consultation fees from patients at the front desk.
- Receive medical records requests and send the records
- Make sure the waiting area is organized
- Collect and distribute the mail
Part time Receptionist
Headline Hair Color and Care
Bloomfield Hills, Michigan
08.2010 - 06.2014
- Welcomed clients to a salon, fostering a welcoming environment.
- Answered phone and made appointments
- Processed client checkouts and appointments, ensuring smooth transitions between visits.
- Kept reception area clean and tidy
- Kept up with the laundry washing, drying, folding and putting away towels.
- Removed hair from the floor to provide a tidy work environment for stylists
- Closed out daily transactions at the end of the business day. and balance the end of the day payments
Receptionist
Dr. Gustavo’s Bello Rojas
San German, PR
12.2009 - 06.2010
- Greeted patients and assisted with clinic check-in upon arrival.
- Answered patient phone calls and provided front-desk support.
- Maintained organized appointment calendar to streamline clinic operations and minimize patient wait times.
- Processed patient checkouts and scheduled follow-up appointments to ensure continuity of care.
- Updated and organized patient electronic health records to enhance data accuracy and facilitate efficient information retrieval.
Administrator Crainofaicial Institue
Providence Hospital
Southfield, Michigan
01.1990 - 11.2009
- Led team of front desk, skin care clinic, surgery scheduling, and insurance billing employees
- Managed payroll for all employees
- Managed invoice processing and payment to ensure timely vendor relations
- Coordinated supply orders for skin care clinic, maintaining adequate inventory levels
- Supported recruitment of new staff
Float Desk Attentant
Mayo Clinic
Scottsdale, Arizona
10.1987 - 05.1989
- Managed front desk operations, including check-in and appointment scheduling.
- Coordinated front desk operations, ensuring efficient check-in and appointment scheduling.
- Delivered prompt and attentive customer service to patients and visitors at Mayo Clinic, enhancing their experience.
- Ensured accuracy of patient records and appointment details, supporting seamless clinic operations.
- Handled incoming calls, directing inquiries to appropriate departments efficiently.
Private Nanny
Jackie Goodyear
Rochester, Minnesota
02.1986 - 04.1987
- Created a safe, healthy, and nurturing environment, fostering children's emotional and physical well-being.
- Bathed and dressed babies, changed diapers, and prepared feeding equipment to ensure proper hygiene and nutrition.
- Supported children during bedtime routines by helping with bathing, changing clothes, and reading stories.
Education
Associate of Arts -
Wesleyan Collage
Macon, GA06-1985
High School Diploma -
Mayo High School
Rochester, MN06-1982
Skills
- Front desk operations
- Patient scheduling
- Appointment confirmation
- Electronic health records
- Medical records management
- Payment processing
- Office communication
Timeline
Receptionist
Plastic Surgery of MichiganNovi
10.2012 - Current
Part time Receptionist
Headline Hair Color and Care
08.2010 - 06.2014
Receptionist
Dr. Gustavo’s Bello Rojas
12.2009 - 06.2010
Administrator Crainofaicial Institue
Providence Hospital
01.1990 - 11.2009
Float Desk Attentant
Mayo Clinic
10.1987 - 05.1989
Private Nanny
Jackie Goodyear
02.1986 - 04.1987
Associate of Arts -
Wesleyan Collage
High School Diploma -
Mayo High School