Susan Jastrzebski
East Northport Fire Department
South Huntington,NY
13
years of professional experience
Experienced administrative professional with a strong background in payroll processing and record management. Known for excellent time management and problem-solving skills, contributing to timely and accurate financial operations.
Work History
District Clerk
1 Year 1 Month- Managed district records and documentation for operational efficiency.
- Transcribed and composed letters, memos, and reports.
- Delivered day-to-day administrative support for district manager and staff.
- Processed payroll for over 200 employees, ensuring accuracy and timeliness.
- Maintained employee records in payroll systems, updating changes as required.
- Assisted with audits by preparing necessary documentation and reports.
- Collaborated with HR to resolve payroll discrepancies and answer employee inquiries.
- Managed data entry for new hires and terminations within the payroll system.
- Processed invoices accurately and efficiently, ensuring timely payments to vendors.
- Maintained organized records of transactions in accounting software, streamlining retrieval processes.
Administrative Assistant
4 Years 9 Months- Managed customer accounts, ensuring compliance with banking regulations and policies.
- Oversaw branch operations and workflow for consistency.
- Communicated with Branch Operations Manager to inform of quality control checks and findings.
- Maintained up-to-date knowledge of industry trends and changes in regulations, using this information to inform decisions on best practices for bank operations management.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
Head Teller
5 Years 4 Months- Supervised daily operations of teller line, ensuring adherence to policies and procedures.
- Trained and mentored new tellers on customer service standards and cash handling protocols.
- Resolved customer inquiries and complaints, fostering positive relationships and retention.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
Teller
1 Year- Processed customer transactions efficiently while ensuring accuracy in cash handling.
- Assisted customers with account inquiries, providing solutions to enhance satisfaction.
- Balanced cash drawer daily, maintaining compliance with bank policies and procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Associate of Science - Business Administration
Skills
Collaborative teamwork
Multitasking
Problem-solving
Time management
Task prioritization
Document review
Professionalism
Database management
Timeline
District Clerk
East Northport Fire Department
02.2019 - 03.2020Read More
Administrative Assistant
First National Bank Of Long Island
03.2013 - 12.2017Read More
Head Teller
First National Bank Of Long Island
11.2007 - 03.2013Read More
Teller
First National Bank Of Long Island
11.2006 - 11.2007Read More
SUNY, Farmingdale
Associate of Science from Business Administration
Read More
Teller of the Year
Won Teller of the Year out of over 200 tellers