Susan Jellison
Covington,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Team Lead
Tractor Supply Company
Brownsville, TN
07.2022 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Provided support to junior staff during peak periods of workloads.
- Motivated staff through positive reinforcement techniques.
- Delegated tasks appropriately according to individual skill sets.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through communication, training, and development coaching.
Correctional Officer
Corecivic
Mason, TN
07.2001 - 07.2022
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Booked new inmates into facility and processed inmates for release.
- Completed intake paperwork, fingerprints and searches.
- Identified facility openings and designated inmates to housing units.
Sales Associate
Sally's Beauty Supply
Covington, TN
03.2000 - 04.2001
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Completed orders and organized product deliveries to meet customer timetables.
Education
High School Diploma -
Covington High School
Covington, TN05.2000
Skills
- Upselling Techniques
- Policy and Procedure Adherence
- Product Recommendations
- Customer Service
- Verbal and Written Communication
- Teamwork and Collaboration
- Order Processing
- Stocking and Receiving
- Time Management
- Cash Register Operations
- Stockroom Organizing
- Quality Control
- Workplace Safety
- Complaint resolution
- Documentation And Reporting
- Cash Handling
- Problem-Solving
- Giving Constructive Feedback
Timeline
Team Lead
Tractor Supply Company
07.2022 - Current
Correctional Officer
Corecivic
07.2001 - 07.2022
Sales Associate
Sally's Beauty Supply
03.2000 - 04.2001
High School Diploma -
Covington High School