SUSAN A. JONES
Tulsa,OK
Summary
Dynamic, detail-oriented professional with 15+ years of experience supporting senior leadership and managing complex projects in fast-paced environments. Renowned for exceptional organizational skills, proactive problem-solving, and a commitment to confidentiality and customer service. Adept at anticipating executive needs, managing competing priorities, and delivering solutions with professionalism and discretion. Advanced proficiency in Microsoft Office Suite, SAP, and project management tools.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Aircraft Records-Digital
Airtel Staffing/Contract -American Airlines
05.2025 - Current
- Review and update documentation; enter data into AirVault.
- Audit records for accuracy, completeness, and compliance with company policies.
- Demonstrate meticulous attention to detail in all record-keeping processes.
Executive Assistant / Project Coordinator to the Chief Strategy Officer
Saint Francis Health Systems
Tulsa, OK
02.2023 - 02.2024
- Managed complex calendars and scheduled executive/board meetings, proactively resolving conflicts.
- Coordinated logistics for leadership events, including catering, technology, and room reservations.
- Produced clear, compelling communications, presentations, and meeting minutes.
- Supported construction projects and board preparation, ensuring seamless execution.
- Arranged international and domestic travel, optimizing itineraries and expense management.
Project Coordinator
Digi Security Systems
Tulsa, OK
02.2022 - 02.2023
- Managed projects and coordinated communication among clients, sales, operations, and technicians.
- Collaborated with purchasing to ensure timely procurement of materials.
- Tracked project progress, maintained timelines, and supervised three technician teams.
- Compiled documentation and submitted permits for city, county, and fire requirements.
- Oversaw project performance, cost control, and customer relationships.
Executive Assistant to the Directors of Health and Safety & Logistics
Amazon
Remote
05.2021 - 01.2022
- Expertly managed complex calendars, skillfully scheduled appointments and crafted emails, presentations, and correspondence.
- Organized and facilitated live stream meetings, team events, conferences, and retreats.
- Coordinated travel for two Directors and their teams.
Executive Assistant to the Vice President of Human Resources
Linde Engineering
Tulsa, OK
04.2018 - 08.2020
- Managed the Executive's calendar and emails, drafted and edited emails and memos, and prepared communications on behalf of the executive.
- Successfully orchestrated monthly senior leadership meetings and management sessions in Houston and Tulsa, including negotiating hotel and catering arrangements.
- Built and led a team dedicated to planning and executing company-wide employee events, resulting in a 50% increase in employee participation.
- Developed executive onboarding procedures.
- Functioned as an extension for the VP by taking on the Marketing Director and HR Director duties.
- Processed inter-company staff invoices, time, and payroll in SAP.
- Successfully planned and processed performance and talent management processes with utmost proficiency.
- Confidently managed domestic and international travel and reviewed and submitted departmental travel expenses through Concur.
- Coordinated event planning and coordination of the Linde Oktoberfest, and recruited volunteers increasing employee participation by over 50% and Customer participation by 300%.
Executive Assistant to the Director of Claims, Underwriting Assistant
State Farm Insurance Co.
Tulsa, OK
04.2010 - 06.2017
- Organizing emails, scheduling calendars, managing travel arrangements, and overseeing expense reporting.
- Created various presentations, emails, memos, and correspondence.
- Maintained confidential employee files, updating employment records, including onboarding and termination documentation.
- Tracked FLMA and assuring compliance with HR policies.
- Interpreting insurance policies and contracts, governmental regulations and statutes, manuals, and professional and trade journals.
- Generated monthly Excel reports to track customer insurance complaints.
Education
Bachelor of Science - Business Administration, Finance
Oklahoma Wesleyan
OklahomaHR Certificate - including SHRM certification
Tulsa Community College
01-2026
Skills
- Executive Support
- Calendar Management
- Project Coordination
- Event Planning
- Confidential Communications
- Reporting
- Travel Management
- Expense Management
- Team Collaboration
- Onboarding
- Process Improvement
- Multitasking
- Advanced Microsoft Office Suite
- SAP
- Concur
- Google Docs
Certification
CAPM, 2026
Timeline
Aircraft Records-Digital
Airtel Staffing/Contract -American Airlines
05.2025 - Current
Executive Assistant / Project Coordinator to the Chief Strategy Officer
Saint Francis Health Systems
02.2023 - 02.2024
Project Coordinator
Digi Security Systems
02.2022 - 02.2023
Executive Assistant to the Directors of Health and Safety & Logistics
Amazon
05.2021 - 01.2022
Executive Assistant to the Vice President of Human Resources
Linde Engineering
04.2018 - 08.2020
Executive Assistant to the Director of Claims, Underwriting Assistant
State Farm Insurance Co.
04.2010 - 06.2017
Bachelor of Science - Business Administration, Finance
Oklahoma Wesleyan
HR Certificate - including SHRM certification
Tulsa Community College