Susan Kallberg
Bristol,CT
Summary
Dynamic Patient Service Representative with a proven track record at Starling Physicians, excelling in customer service and HIPAA compliance. Expert in insurance verification and adept at resolving patient inquiries, fostering trust and satisfaction. Committed to enhancing clinic operations through effective communication and meticulous record management.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Starling Physicians
New Britain, CT
06.2012 - 08.2026
- Managed patient scheduling and appointment coordination for optimal clinic operations.
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Resolved patient inquiries and concerns, ensuring timely follow-up and satisfaction.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure compliance.
- Trained new staff on company protocols and best practices in patient service excellence.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Used [Software] to schedule appointments.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Education
High School Diploma -
Bristol Eastern High School
Bristol, CTHigh School Diploma -
Bristol Eastern High School Business Course
Bristol, CTSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
Timeline
Patient Service Representative
Starling Physicians
06.2012 - 08.2026
High School Diploma -
Bristol Eastern High School
High School Diploma -
Bristol Eastern High School Business Course