SUSAN KASE
Waterford,MI
Summary
Detail-oriented Medical Records Coordinator skilled in data management and compliance. Successfully reduced errors through process improvements and maintained the integrity of medical records, ready to support organizational goals with expertise in record accuracy and security.
Dedicated Medical Records Coordinator with over 15 years of experience in managing sensitive patient information and ensuring compliance with regulatory standards. Known for enhancing workflow efficiency through standardized processes and contributing to a collaborative team environment.
Overview
21
21
years of professional experience
Work History
MEDICAL RECORDS CORDINATOR
Waterford Surgical Center
2010.03 - Current
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Oversaw audits of medical records to ensure compliance with regulatory requirements and internal policies.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Reduced errors in medical records by implementing standardized processes for data entry and verification.
- Participated in continuing education opportunities to stay current with industry standards and best practices.
- Streamlined record retrieval processes for healthcare professionals, enhancing overall efficiency.
- Managed sensitive patient information securely while responding promptly to authorized requests for access or copies of records when necessary.
- Organized annual purging of outdated or unnecessary documents in accordance with retention policies, optimizing storage space usage.
- Organized, planned, and directed medical records movements per established policies.
- Implemented an efficient system for tracking release of information requests, reducing response times.
- Contributed to a positive work environment as an active team member within the Medical Records Department.
- Ensured data accuracy by performing regular audits of electronic and paper-based medical records.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Maintained patient records in compliance with security regulations.
- Assisted in preparation of medical reports for external parties.
- Followed up with medical staff regarding missing information in patient records.
- Verified accuracy of patient information in medical records.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Tracked and monitored requests for medical records release.
- Followed exact procedures for handling transfers and other releases of medical records.
- Sorted and distributed incoming and outgoing medical records.
Receptionist
Waterford Surgical Center
2010.03 - Current
- Trained new reception staff on company policies, procedures, and customer service standards.
- Developed procedural guidelines that improved workflow efficiency within front desk operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Organized and maintained files and records to ensure up-to-date documentation.
- Greeted visitors warmly, creating positive first impression of organization.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Provided basic technical support for front office equipment, minimizing downtime.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected [Type] payments, processed transactions and updated relevant records.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Receptionist
Orion Family Physicians
2005.05 - 2010.03
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate departments and personnel.
- Coordinated patient records management, maintaining confidentiality and compliance with HIPAA regulations.
- Assisted patients with insurance verification and billing inquiries, enhancing customer service experience.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
WATERFORD KETTERING HIGH SCHOOL
Waterford, MI1974-06
Skills
- Patient confidentiality
- Insurance verification
- Medical office procedures
- Medical terminology
- Document scanning
- File maintenance
- Records organization
- Health information systems
- Information verification
- Record releases
- Record requests
- Medical records retrieval
- Customer service
- HIPAA regulations
- Data entry
- Paperwork processing
- Payment collection
- Filing systems expertise
- Medical records management
- Data security
- Medical office administration
- Release of information paperwork
- New patient chart preparation
- Work well independently
- Medical records audits
- Multitasking
Timeline
MEDICAL RECORDS CORDINATOR
Waterford Surgical Center
2010.03 - Current
Receptionist
Waterford Surgical Center
2010.03 - Current
Receptionist
Orion Family Physicians
2005.05 - 2010.03
High School Diploma -
WATERFORD KETTERING HIGH SCHOOL