Susan Kendler
Santa Fe,TX
Summary
Store manager with proven ability to lead retail teams in achieving operational excellence and financial targets. Expertise in merchandising strategies and staff development enhances customer experiences and retention. Strong commitment to compliance and efficiency across all store operations.
Overview
15
15
years of professional experience
Work History
Store Manager
Extra Space Storage
Union, NJ
10.2025 - 07.2026
- Oversaw daily store operations, ensuring compliance with company policies.
- Managed inventory control procedures to optimize stock levels and reduce waste.
- Directed daily operations of storage facility, maintaining smooth workflow and efficiency.
Closing Manager
ShopRite
Springfield, NJ
02.2025 - 10.2025
- Supervised closing procedures ensuring compliance with company policies.
- Conducted audits verifying cash drawer accuracy at end of shifts.
- Trained staff on effective cash handling and register operations.
- Coordinated shift schedules optimizing staffing during peak hours.
- Resolved customer complaints with empathy and professionalism.
Grocery Manager
Kings Food Markets
Summit, NJ
09.2024 - 02.2025
- Managed daily grocery operations and staff scheduling for efficient workflow.
- Oversaw inventory control, ensuring accurate stock levels and timely restocking.
- Trained and mentored team members to enhance customer service skills
- Implemented customer service protocols to improve shopper satisfaction.
- Oversaw merchandising strategies to optimize product placement and presentation.
- Maintained compliance with health and safety regulations throughout the store.
Store Manager
Rite aid Pharmacy
Perth Amboy, NJ
08.2021 - 09.2024
- Delivered exceptional customer shopping experiences through superior service and support.
- Monitored budgets, implementing loss prevention and inventory strategies to meet financial targets.
- Led team by example to promote high performance and achieve objectives.
- Managed store opening and closing procedures for operational efficiency.
- Executed planogram compliance to optimize product placement across the store.
- Oversaw store ordering processes, ensuring timely weekly replenishment of stock.
- Conducted regular inspections to maintain cleanliness and safety standards.
- Analyzed sales data to identify trends and improve service offerings.
Store Manager
Walgreens
Union, New Jersey
07.2018 - 08.2021
- Trained and supervised staff on customer service and safety protocols.
- Developed strategies to enhance customer satisfaction and retention rates.
- Oversaw inventory management, ensuring accurate stock levels at all times.
- Coordinated maintenance
- Analyzed sales data to identify trends and improve service offerings.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Store Manager
Rite aid Pharmacy
Union, New Jersey
08.2011 - 07.2018
- Monitored budgets and implemented loss prevention strategies to meet financial objectives.
- Directed merchandising strategies that created engaging displays, increasing revenue.
- Oversaw daily front-end operations, enhancing efficiency and customer service.
- Managed inventory audits, financial reconciliations, and sales reporting for accuracy.
- Developed strategies to improve customer satisfaction and retention rates.
- Provided leadership and mentoring to new hires, enhancing knowledge of company programs.
- Conducted physical counts and managed inventory tracking to minimize losses.
Education
Diploma - General Studies
Union High School
Union, NJSkills
- Customer service management
- Operations management
- Team development
- Time management
- Merchandising
- Leadership and communication
- Organizational and analytical skills
- Customer relationship management
- Problem solving
Timeline
Store Manager
Extra Space Storage
10.2025 - 07.2026
Closing Manager
ShopRite
02.2025 - 10.2025
Grocery Manager
Kings Food Markets
09.2024 - 02.2025
Store Manager
Rite aid Pharmacy
08.2021 - 09.2024
Store Manager
Walgreens
07.2018 - 08.2021
Store Manager
Rite aid Pharmacy
08.2011 - 07.2018
Diploma - General Studies
Union High School