Susan Kent
Cleveland,AL
Summary
Dynamic Administrative Assistant with proven expertise at Gardner Asphalt, excelling in customer service and data management. Recognized for enhancing office efficiency and organizing successful company events. Skilled in Microsoft Word and adept at building strong client relationships, ensuring confidentiality, and supporting executive staff with exceptional time management.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Gardner Asphalt
04.2010 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Education
Bachelor of Science - Sociology
U. A. B
Birmingham, AL05-1985
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft outlook
- Computer proficiency
- Filing
- Customer relations
- Clerical support
Timeline
Administrative Assistant
Gardner Asphalt
04.2010 - Current
Bachelor of Science - Sociology
U. A. B
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