Susan Kiehm

Work History

Kamaole Beach Club

Kihei, HI

08.2020 - 06.2024

Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.

Employers Options

Kahului, HI

04.2019 - 07.2020

Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
Learned semi-skilled and advanced work by shadowing experienced workers.
Exhibited excellent communication skills while interacting with clients, colleagues, and supervisors across different industries.
Showcased flexibility and adaptability in learning new software applications quickly, contributing to efficient workplace processes.

Aloha Rent A Car

Kahului, HI

03.2016 - 03.2019

Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
Enhanced company revenue by upselling additional services and insurance packages to clients.
Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
Continuously met or exceeded sales targets through effective communication and relationship building with clients.
Coordinated closely with other departments such as maintenance cleaning teams optimize vehicle turnover times enhance overall client experience.
Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
Handled insurance and liability issues by coordinating with insurance companies and managing claims.

Grand Wailea, A Waldorf Astoria Resort

12.2000 - 08.2014

Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
Escorted clients to spa areas, treatment rooms, and offices.
Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
Learned details of types of treatments and procedures in order to answer questions from spa guests.
Managed high call volume, ensuring smooth communication between clients and spa staff.
Managed financial transactions accurately, upholding company standards of fiscal responsibility.
Achieved specified sales targets by promoting special treatments, additional services, and products.
Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
Promoted special offers and packages to increase revenue through upselling techniques.
Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
Organized, maintained and updated information in computer databases.
Handled assignments independently with good judgement and critical thinking skills.

Aloha Contract Service

07.2010 - 11.2010

Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Utilized reservation software effectively to manage inventory, maintain rate structures, and track guest history accurately.
Provided support during peak periods or staff shortages by cross-training in other areas of the hotel, demonstrating versatility and commitment to customer service excellence.
Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
Checked in average of 60 passengers per flight.