Susan Kihara

• Implementing a project management system that is leading to a 20% improvement in project completion efficiency, optimizing resource allocation, and ensuring successful project outcomes
• Leveraging data analytics to streamline resource allocation and identify cost-saving opportunities, aiming for a 15% reduction in overall project expenses
• Identifying areas for improvement and implementing strategic changes, which is resulting in a 40% increase in client satisfaction ratings and surpassing project goals by 25% through effective project management
• Executing cost-saving initiatives that are reducing operational expenses by $150k annually, achieved through vendor negotiations, process optimizations, and strategic resource allocation.

•Optimized logistics and inventory management, leading to a 30% reduction in supply chain expenses.

•Introduced process enhancements, which resulted in a 15% boost in order fulfillment proficiency.

•Spearheaded the implementation of performance metrics, targeted coaching, and a culture of continuous development, generating a 20% increase in team productivity, and significantly reducing customer churn by 30%.

•Designed and executed training programs, culminating in a 25% rise in employee retention and a 20% enhancement in customer satisfaction scores.

• Oversaw and trained a team of more than 30 customer service representatives and cashiers, resulting in a 7% increase in efficiency and a reduction in downtime
• Addressed over 1,000 diverse customer issues through effective customer relations, enhancing reliability and satisfaction by 16%.

• Orchestrated and motivated a multidisciplinary team of 30 professionals, flawlessly executing a pioneering mobile banking initiative that drove a remarkable 30% increase in customer acquisition and a significant 15% boost in overall revenue
• Conducted project meetings and facilitated clear communication between stakeholders, leading to a 15% increase in project efficiency
• Revolutionized project performance by meticulously monitoring progress, promptly identifying bottlenecks, and implementing strategic interventions, resulting in an exceptional 25% increase in project completion rate, enhancing client satisfaction, and driving substantial revenue growth
• Led marketing campaigns and user training, contributing to a 95% increase in mobile banking adoption among KCB customers.