Susan Kline

Established daily routes for business and residential deliveries throughout state.

Verified freight integrity to ensure items arrived in perfect condition.

Supervised drivers and support staff, addressing potential issues for uninterrupted service delivery.

Facilitated freight pickups from US warehouses, ensuring prompt deliveries abroad.

Coordinated final mile delivery with sister stations in destination countries.

Scheduled flights for efficient transportation of goods overseas.

Managed customs documentation to streamline international shipping processes.

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
• Enhanced customer satisfaction with timely and accurate invoice generation.
• Strengthened client relationships through effective communication regarding billing issues and concerns.

Executed data entry tasks for Harley Davidson motorcycles, ensuring accuracy and efficiency. Coordinated storage solutions to optimize inventory management. Collaborated with dealerships to prepare weekly routing schedules for nationwide delivery. Managed logistics for timely distribution of motorcycles across various locations.