Susan Koch
Neptune Beach,FL
Summary
Dedicated professional with a versatile skill set in legal, finance, customer service and project management. Seeking to apply knowledge, skills and experience in an upbeat, energetic environment with opportunities to expand knowledge base and contribute to successful outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Product Owner, Consultant
Florida Blue
01.2022 - Current
- Liaison between business partners and IT team
- Analyzed problematic areas to provide recommendations and solutions.
- Owned and prioritized product backlog.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Aligned closely with business owners and employees to gather information and gain operational insight.
Quality Control Consultant
Florida Blue
12.2015 - 01.2022
- Gathered and analyzed data related to products, sales, and member enrollment in relation to compensation paid to sales personnel
- Summarized monthly commission payouts and report findings to the accounting team; account for budget vs
- Actual variances
- Analyze enrollment data in order to develop the commissions budget, and execute necessary adjustments on a quarterly basis
- Work with external and internal sales agents to assist with disputes and questions related to their compensation, bonus, and enrollment
- Work as a liaison with Legal and Compliance to ensure all documents distributed to external parties are within regulations
- Work with Channel Partners to ensure proper setup and alignment of internal and external resources
- Special projects consultant: Engage with various teams throughout project phases to provide guidance and assist with proper execution
Business Analyst
Oracle
06.2012 - 11.2015
- Liaison between the Portfolio and Delivery Management Leads to ensure accurate project setup in project accounting system per the statement of work
- Assisted in creation of initial project budget
- Partnered with other divisions including Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing
- Collected, imputed, verified, corrected, and analyzed data to measure key performance indicator actuals versus business objectives
- Provided updates to management regarding budget to actuals
- Provided management with economic impact and compliance issues surrounding key business decisions and/or deals
- Communicated Oracle Business Practices to the organization and monitored processes and approvals for full compliance.
Revenue Analyst
Taleo
06.2011 - 06.2012
- Processed new contracts; ensured proper invoicing and execution of revenue practices
- Processed credit memos and customer discrepancies
- Prepared monthly reconciliations.
Pre-suit Secretary, Legal Assistant, Paralegal, HR & Accounting Assistant
Morgan & Morgan
05.2006 - 06.2011
- Processed new case paperwork- including imputing data into Client Profiles database
- Supported paralegals through the course of case management
- Maintained workflow through delegation of incoming documents and proper administration of clients
- Drafted legal documents such as complaints and discovery packets
- Assisted with preparation and organization of depositions
- Worked with clients to provide guidance on case procedures and necessities
- Special projects: Tobacco Litigation Team Lead
- Supervised a team of 7 individuals to submit documentation for 969 clients as part of the Engle Trust fund class action Lawsuit
- Damages awarded in excess of $13 Million as a result of efforts on behalf of the 969 clients
- Compiled over 300 exhibits related to an expert witness deposition to be used during trial for various clients against tobacco companies
Education
Bachelor of Science - Psychology, Criminal Justice
University of North Florida
2015
Bachelor of Science - Business Administration
Columbia Southern University
2010
Skills
- Communication
- Organization
- Problem Solving
- Detail Oriented
- Values Driven
- Quality Control
- Reporting and Analysis
- Active Learning
Certification
SAFE PO/PM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Product Owner, Consultant
Florida Blue
01.2022 - Current
Quality Control Consultant
Florida Blue
12.2015 - 01.2022
Business Analyst
Oracle
06.2012 - 11.2015
Revenue Analyst
Taleo
06.2011 - 06.2012
Pre-suit Secretary, Legal Assistant, Paralegal, HR & Accounting Assistant
Morgan & Morgan
05.2006 - 06.2011
Bachelor of Science - Psychology, Criminal Justice
University of North Florida
Bachelor of Science - Business Administration
Columbia Southern University
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