Summary
Work History
Education
Timeline
Generic

Susan Kola

Franklin Square,NY

Summary

Diligent Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Work History

Server/manager

Jericho Diner
Mineola, NY
  • Supervised daily restaurant operations, ensuring compliance with health and safety standards.
  • Trained and mentored new servers on customer service protocols and menu knowledge.
  • Implemented efficient scheduling practices, optimizing staff coverage during peak hours.
  • Developed training materials to enhance team performance and service consistency.

Server

Smok-haus
Garden City,NY
  • Provided excellent customer service, ensuring a positive dining experience for guests.
  • Maintained cleanliness of dining area and tables, promoting a welcoming atmosphere.
  • Collaborated with kitchen staff to streamline order delivery and improve efficiency.
  • Handled cash transactions accurately, processing payments and managing tips responsibly.
  • Assisted in preparation and presentation of food and beverages, adhering to quality standards.
  • Supported team members during peak hours, contributing to smooth restaurant operations.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

Pellegrini’s Prime Meats
Stewart Manor, NY
04.1999 - 2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Medical Coding -

Molloy College
Rockville Centre, NY

Timeline

Server

Pellegrini’s Prime Meats
04.1999 - 2021

Server/manager

Jericho Diner

Server

Smok-haus

Medical Coding -

Molloy College

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Susan Kola