Alexander Nicholas
Pittsburgh,PA
Summary
Dynamic professional with extensive experience in hospitality and retail, notably at Marriott. Proven track record in team training and operational efficiency, enhancing customer satisfaction through effective crew coordination. Skilled in sales and operating system management, consistently achieving goals while fostering a collaborative environment.
Overview
19
19
years of professional experience
Work History
Server/manager
Mia Madre Trattoria
Pittsburgh, PA
03.2009 - Current
- Supervised daily operations to ensure seamless service and customer satisfaction.
- Trained and mentored staff on service standards and menu knowledge.
- Implemented strategies to enhance team performance and operational efficiency.
- Coordinated scheduling to optimize staff coverage during peak hours.
Food and Beverage Supervisor
Marriott
Pittsburgh, PA
11.2024 - 05.2025
- Supervised daily operations to ensure seamless service and customer satisfaction.
- Trained and mentored staff on service standards and menu knowledge.
- Implemented strategies to enhance team performance and operational efficiency.
- Coordinated scheduling to optimize staff coverage during peak hours.
Sales Associate
Buckle
Pittsburgh, PA
05.2023 - 02.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained visual merchandising standards to promote brand image and increase sales.
- Operated point-of-sale system to process transactions accurately and efficiently.
- Collaborated with team members to achieve store sales goals and improve customer satisfaction.
Locker Room Attendant
Churchill Country Club
Pittsburgh, PA
04.2007 - 01.2008
- Maintained cleanliness and organization in locker room areas, ensuring a welcoming environment for members.
- Assisted members with locker assignments, providing exceptional customer service and support.
- Monitored facility equipment and supplies, reporting maintenance needs to ensure operational efficiency.
- Collaborated with team members to streamline daily operations and improve member experience.
Education
High School Diploma -
Avonworth
Pittsburgh, PASkills
Operating system management
Team Training
Backup management
Crew coordination
Sales
Custom service
Accomplishments
I’m safe Serv and ramp certified
Timeline
Food and Beverage Supervisor
Marriott
11.2024 - 05.2025
Sales Associate
Buckle
05.2023 - 02.2024
Server/manager
Mia Madre Trattoria
03.2009 - Current
Locker Room Attendant
Churchill Country Club
04.2007 - 01.2008
High School Diploma -
Avonworth